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Transforming Lives
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The Student Records and Services Assistant receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via email, telephone and/or regular mail.
CORE JOB FUNCTIONS
Receives, addresses and responds to general inquiries, requests for service/support and/or complaints. Researches all inquiries in order to address any issues or concerns. Refers concerns to other service areas/departments for follow up, as needed. Resolves routine and basic problems and communicates solution or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized. Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database. Escalates and refers unresolved customer grievances to department leadership for further review, as necessary. Reviews and processes confidential information with discretion. Adheres to University and unit-level policies and procedures and safeguards University assets. Process all documents and files for all undergraduate student records, from the first point of contact through enrollment. This includes ensuring records are appropriately captured, processed, indexed, transferred, and accurately recorded in the University’s student information systems, including Slate, PeopleSoft/CaneLink, and other systems used. Ensures that student records are kept secure and confidential and are accurately recorded in the University’s student information system(s). Responsible for all coding changes related to student records. Understand and communicate important concepts related to records management and utilize a practical approach for ensuring that student records are accurately maintained. Regularly review and manage mismatched records in application staging queues, test score suspense tables, and process change requests from EM functional personnel. Scan and index all documents and files related to undergraduate student records and ensure that checklists are updated in the student information system accordingly. Maintain and update checklists once documents and files are transferred to the student information system Address student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments. Process refunds of application and enrollment fees, as necessary
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School diploma or equivalent
Experience:
Minimum 1 year of relevant experience
Knowledge, Skills and Attitudes:
Ability to communicate effectively in both oral and written form.
Ability to recognize, analyze and solve a variety of problems.
Ability to process and handle confidential information with discretion.
Proficiency in computer software (i.e. Microsoft Office).
The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
To apply for this job please visit welcome.miami.edu.
