The Customer Advocate schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities.
ESSENTIAL FUNCTIONS
Schedule route and dispatch trips to all manner of providers
Assist in coordination of mass transportation when needed
Administer trips for volunteer/ independent drivers and mileage reimbursement program
Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs
Works closely with transportation providers and health care facilities to resolve problems
Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
Responsible for daily communication with transportation providers
Ensures accurate trip data input
Other duties as assigned.
POSITION QUALIFICATIONS
Education
High School Graduate or General Education Degree (GED)
Skills & Experience
At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred
1 to 2 years of routing, scheduling and/or dispatch experience preferred
Prior in-bound call center experience preferred
Knowledge of transit system a plus
Knowledge of Medicaid guidelines and covered services plus
Excellent customer service & phone skills
Proficient with Microsoft Word, Excel, and Outlook
Ability to work independently or within a team
Must be able to handle heavy phone volume when tasked to assist
To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To apply for this job please visit www.logisticare.com.
