Job Description
Job Title: Customer Success Manager
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The role of the Customer Success Manager (CSM) is to work with Varonis most strategic clients to drive retention, renewals, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. The Customer Success Manager will work with business leaders to understand their needs and map Varonis best practices to customer business requirements. In addition, the role requires the ability to develop and coordinate cross-functional teams and to ensure a successful transition from deployment through ongoing operations. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.
Responsibilities
Manage a portfolio of vital client accounts to foster long-term business relationships to derive maximum value from customer investment in Varonis, map short and long term value, and drive renewals
Identify key stakeholders and develop relationships to deepen commitment to the solution
Increase customer satisfaction through regular on and off-site meetings to understand business needs, build value roadmaps based on business needs, identify the need for additional products and share these needs with the account team
Understand and articulate the common business use cases and value roadmap for client’s industries
Act as an escalation point to drive resolution in a timely, proactive manner by involving the appropriate people
Identify risks to the customer achieving their business goals and work with the appropriate teams to build a risk mitigation plan and escalate as needed
Monitor customer health by tracking product usage and customer satisfaction
Act as a customer advocate, driving cross-functional teams across Development, Product Management, Professional Services, Sales, Marketing and Customer Support
Assist with the development of technical educational, marketing, and sales material in support of customer success
Perform other duties as required
Experience and Requirements
Energetic
Must have a customer first approach
Must be highly motivated and visible to customers through meetings, calls and onsite visits
Embraces and responds well to change in a dynamic, fast changing company and is capable working in environments with high levels of ambiguity
Strong leadership skills which inspire confidence with the customer (internal and external)
Good at empathizing with people to understand their needs and desires and conveys a sense of urgency when servicing customers’ needs
Minimum 4+ years of customer facing experience in a services role, preferably with a vendor or with a SaaS company.
Previous experience with windows infrastructure environments
Track record of working with enterprise level customers
Makes complex ideas simple and understandable
Someone who makes rational decisions under pressure
Possesses strong product/technology/industry knowledge
Strong project management skills
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
To apply for this job please visit www.varonis.com.
