Location:
Plantation, Florida
Department:
Customer Service
Posted:
01-15-2021
Location Name:
Plantation, FL
Wage up to:
35,000.00
Position Type:
Full-Time
Who We Are
ReStockIt, founded in 2004, is an online, pure play B2B seller of a broad assortment of Food Service Products, Office Supplies, Office Furniture, Cleaning Products, and Industrial Supplies, targeted to the SMB (Small-Medium Business) Market. Consumers also purchase from ReStockIt and comprise an important revenue segment. Working with numerous distributors, redistributors, and manufacturers, the company provides an assortment of over 100,000 products on Restockit.com. We are focused on helping businesses operate more efficiently and effectively, so they can serve their customers better.
Who we are looking for
Reporting to the Director of Customer Support, the Email Customer Service Representative will respond to emails from customers in our E-Desk customer support application as well as communicate via email with our drop ship vendors in resolving customer returns, damaged/defective shipments, shorts/incomplete orders, requests for delivery and return delivery status, and other customer service issues. The individual we seek will provide an outstanding customer service experience. You will be part of a small, but mighty team that promotes a highly collaborative environment with a positive, get-it-done spirit.
Key Duties and Responsibilities
Meet response time goals and time to close ticket goals, while efficiently handling customer service issues with a high degree of customer satisfaction
Communicate with a positive demeanor
Provide knowledgeable answers to questions in accordance with company policies and practices
Work with various internal departments to resolve issues and meet customer’s needs
Work closely with drop ship vendors as needed to resolve order issues
Develop a working knowledge of ReStockIt’s product assortment necessary to support customer service activities
Experience/Skills
High School Diploma required; Associates degree strongly preferred
3+ years of call center, online chat, or online e-mail customer service experience, preferably in B2C or B2B ECommerce environment
Experience with Amazon or other online marketplace customer service highly desirable
Excellent verbal and written communication skills
Good typing skills
Where you work with is as important as what you do. We have a collaborative work environment where we seek to balance the personal and lifestyle needs of our team members with the business imperatives of the company. We are focused on providing a learning environment, where our team members can continually develop their skill set. Our staff is talented, committed, and nice too!
We also offer medical, dental, short/long term disability, and vision coverage, and 401(K), as well as a culture completely focused on delivering a great online shopping experience.
In the current COVID-19 environment, employees are working remotely.
To apply for this job please visit www.restockit.com.
