Compensation: $15.50
Start Date: 02/08/21
Benefits:
Paid Time Off (PTO) 2.31 hours per pay period worked (60 hours if annualized),
Tuition Reimbursement after 6 months of employment (receive a maximum reimbursement per calendar year of $2,500 for eligible degrees).
Paid Parental Leave after 3 months of employment (2 weeks).
Position Overview:
Provides real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Performs a variety of financial transactions. Provides professional, prompt, and courteous service and respects the confidentiality of members.
Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals. Ensures that proper endorsements and identification are obtained and follows Credit Union policies and procedures.
Works with multiple software programs concurrently to complete transactions, and communicates with more than one member simultaneously.
Provides a high level of professional and courteous service while observing due diligence for validity of transactions.
Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements
Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members’ needs.
Attends job-specific training classes as requested by manager. This includes, but is not limited to, completing annual BSA/AML Compliance Training and understanding employee’s role in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training.
Requirements
Experience & Education:
High school diploma or equivalent.
Minimum of 6 months experience in a customer service or similar position.
Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized.
Able to multitask in order to serve multiple members simultaneously.
Good knowledge and understanding of Credit Union products, services, policies and procedures.
Good knowledge and understand of regulatory compliance necessary to successfully perform job responsibilities. This includes, but is not limited to, REG.CC and CTR requirements.
Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties. Must be able to use multiple software applications simultaneously.
Must have excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment. Must be comfortable, professional, and friendly on camera.
Must be able to work under moderate supervision.
Must be able to maintain a high level of confidentiality.
Experience
Preferred1 year(s): Customer Service
Behaviors
PreferredTeam Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
PreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
To apply for this job please visit es.suncoastcreditunion.com.
