A Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check outand attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient. * Books guest reservations and/or coordinates with reservation center * Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests * Handles confidential information, including guest records, with a high degree of integrity * Answers and routes calls as appropriate; takes guest messages with accuracy * Assists with sales and marketing efforts as directed by the General Manager * Offers and properly handles requests for wake-up calls * Records pertinent guest information in the pass on log * Replenishes continental breakfast as needed and keeps area clean * Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. * Answers phone in a prompt, efficient, and friendly manner. * Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. * Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. * Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. * Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. * Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. * Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. * Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. * Balances cash bag at open and closing of each shift
Job Type: Part-Time positions
Salary: $8.50-9.50 /hour depending on experience.
Time: 7:30-3:30p
3:30p-11:30
11:30p-7:30a
Job Type: Part-time
Pay: $8.50 – $9.00 per hour
Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
On call
Weekends
Education:
High school or equivalent (Preferred)
Experience:
Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)
Work Location:
One location
Hours per week:
20-29
30-39
Typical start time:
3PM
Typical end time:
11PM
Administrative Duties:
Stocking supplies
Sorting and sending mail
Answering and routing phone calls
Greeting visitors
Financial Duties:
Processing payments
This Job Is Ideal for Someone Who Is:
Dependable — more reliable than spontaneous
People-oriented — enjoys interacting with people and working on group projects
Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
High stress tolerance — thrives in a high-pressure environment
This Job Is:
Open to applicants who do not have a high school diploma/GED
Open to applicants who do not have a college diploma
Work Remotely:
No
COVID-19 Precaution(s):
Personal protective equipment provided or required
Plastic shield at work stations
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
To apply for this job please visit www.bestwestern.com.
