ABOUT THE ORGANIZATION
Palmas Restaurant Group has been an Operating Participant with Walt Disney World since 1982. Our Company prides itself on creating unique, memorable dining experiences by providing our guests with world-class service, exceptional cuisine, and beautiful restaurant atmospheres.
EOE STATEMENT
Palmas Restaurant group is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, marital status, religion, national origin, citizenship, disability, veteran status or any other legally protected category.
DESCRIPTION
General Description
The Host/Hostess is responsible for many essential restaurant functions, which can vary from shift to shift. Examples of responsibilities include greeting and guiding guests throughout the restaurant, ringing in guest orders and processing payments, ensuring that each guest receives their proper drink and food order, and maintaining the cleanliness of guest areas of the restaurant (including keeping essential guest items stocked).
Work Duties
Perform all required opening and closing duties for the restaurant
Offer all guests a warm welcome upon arrival and fond farewell upon departure
Engage guests in conversation whenever possible
Answer any guest questions as necessary
Keep guest beverages stocked by brewing coffee and changing out soda as necessary
Keep all guest supplies well stocked and organized (silverware, napkins, trays, condiments etc.)
Keep guest condiment and beverage area neat, clean and wiped down
Keep restaurant service areas well stocked, neat and organized
Clear unused items from guest tables as necessary
Clean guest tables and surrounding floor area as guests depart
Remove full bus tubs to the dishwashing area and replace as necessary
Remove full garbage bags to the dumpster and replace as necessary
Keep garbage cans and surrounding floors neat and clean
Keep all floors of the dining room neat, clean and free of spills or debris
Accurately use the point-of-sale and credit card processing systems
Know and be able to explain menu items, the Disney Dining Plan, and the MagicBand
Ring in each guest order correctly
Verify each form of guest payment properly
Process payment through the point-of-sale and/or credit card processing system properly
Follow all company cash-handling procedures
Keep cashier areas neat, clean and organized
Display proper food safety procedures at all times
Follow all necessary laws and processes for the safe service of alcohol
Work closely with all other team members and display good teamwork
Follow the Disney 4-Keys Basics, Service Basics and Company Guidelines at all times
All other tasks as assigned
NOTE: This Job Description is subject to change at any time
POSITION REQUIREMENTS
Work Experience & Education Requirements
Minimum of one year of restaurant experience preferred
Minimum of a high school diploma or equivalent
Previous cash-handling experience preferred
Previous experience in a quick-service restaurant environment a plus
Must have or be able to obtain a State of Florida Food Safety Certificate
Must have or be able to obtain a Florida Responsible Vendors Certificate
Must be well versed in food safety – including proper techniques for handling food and personal hygiene requirements
Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages
Working Conditions & Physical Requirements
Must be able to perform all necessary job functions
Must be able to stand and be mobile for up to 4 consecutive hours
Must be able to function in narrow spaces, such as those found in kitchens and dining rooms
Must be able to lift and carry equipment/food up to 50 pounds
Must be able to push and pull (carts, doors etc.)
Must be able to reach, bend, kneel, stoop and crouch
Must be able to perform repetitive tasks
Must be able to complete work duties in a variety of environmental conditions, including coolers, freezers, kitchen environments and outdoors
Must be able to work around foods containing various food allergens
Must be able to communicate and interact politely and effectively with guests of all types
Must be able to effectively satisfy guest demands
Must be able to work effectively in a fast-paced environment
Must be fluent in the English language
Must be available to work weekends and holidays
Must be able to arrive for all assigned shifts on-time
Must be able to comply company appearance guidelines
FULL-TIME/PART-TIME
Full-Time
POSITION
Host-Hostess (Quick Service)
DIVISION
San Angel Inn, Mexican Pavilion at Epcot Center
LOCATION
La Cantina
THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.
To apply for this job please visit www.palmasjobs.com.
