We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
To start a career that is out of the ordinary, please apply…
Job Details
Client Support Specialist
Kantar
Miami, FL
Kantar is looking for a talented Client Support Specialist to provide support to Media Research Tools such as MW, Instar, Choices, Ad Intel local applications and more that are widely used by our clients. The client support specialist’s main responsibilities are: install media research tools upon request, connect remotely with clients to resolve/troubleshoot media research tool issues, software license renewals, support clients across Latam with concepts, software follow-up questions. Verify audience data numbers for press releases and verification of possible issues. Train clients on effective usage of media research tools and assist with data analysis. Proactively research market insights, tendencies and changes to advise clients. The position will report to the Client Experience Director of Kantar Ibope Media in Miami.
Leading the way in the exciting world of media research, we provide the most accurate and comprehensive intelligence on media consumption, performance and value. At Kantar we power media choices. Our insight, expertise and best in class data and services help clients to measure, monitor and select the most effective media. Join us and you’ll be part of 30,000 colleagues working on research, data and insight brands at Kantar. At the heart of WPP, our unique consumer insight inspires clients to flourish in an extraordinary world.
KEY OUTCOMES
As a Client Support Specialist, you will…
Install media research tools upon request, connect remotely with clients to resolve/troubleshoot media research tool issues, software license renewals, follow-up in case necessary.
Support clients across Latam with concepts, software follow-up questions, including planning (MW-Planview) and post-buy (MW-Telereport), and coordinate with local offices for local support when necessary.
Verify audience data numbers for press releases and verification of possible issues.
Train clients on effective usage of media research tools and assist with data analysis.
Proactively research market insights, tendencies and changes to advise clients.
Support in reviewing every new software releases/version (example: Media Workstation/Instar), to product team: bug reporting, corrections, improvements, requests, stress analysis and time response. Once a version is operational, coordinate the implementation of the version.
Update and maintain instructions for internal processes and troubleshooting instructions for clients
Create IT tickets related to software issues.
CAPABILITIES
To succeed in this role, you’ll have:
Experience working on issues where analysis of situation or data requires review of relevant industry factors.
Focus on operational excellence and problem solving.
Resourcefulness and outside the box thinking
Client focus in order to promptly solve any database issue’s taking in consideration Latam cultural aspects.
Builds productive internal/external working relationships.
Advanced excel skills
Bachelor’s in information systems, marketing, media or related careers
Tech Savvy
Fluent in English and Spanish
JOIN US
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com
Location
Miami, Coral WayUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
To apply for this job please visit www.kantar.com.
