Position Purpose:
Receive, investigate and respond to all customer issues in the Call Center thru coordination of appropriate actions to initiate the resolution of customer issues.
Receive and process incoming telephone requests, voice mails and emails from members, clients and pharmacies
Log and track calls using help desk proprietary software
Ensure that all Customer Services’ documents and databases are maintained accurately
Participate as a member of the Customer-Centered Service Team, ensuring that all documentation is completed accurately
Interview caller to gather information about the problem(s) and lead the caller through to a successful problem resolution in reference to pharmacy benefit management claims
Education/Experience:
High school diploma or equivalent. 0-2 years of related experience and/or training in customer service preferred.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
To apply for this job please visit pharmacy.envolvehealth.com.
