SUMMARY:
The Phillip and Patricia Frost Museum of Science is seeking a part-time Retail Sales Ambassador for the Retail team. The Retail Sales Ambassador is responsible for providing a superb guest experience in the Science Store and any secondary retail locations while accurately processing sales receipts. This team member is responsible for embodying the first impression of Frost Science and is an integral part of the 365-day operation. Must present a friendly demeanor while greeting and providing customer service to guests, informing them of the retail and/or promotional items present in the Science Store, performing technical tasks in the point-of-sale system (Heartland Retail), and completing daily assigned tasks. Must embrace and model outstanding customer service to all.
SALARY: $12.00 per hour
MUST BE AVAILABLE MINIMUM OF 2-3 DAYS FROM 9am-7pm. MUST BE AVAILABLE TO WORK ON FRIDAYS, SATURDAYS, SUNDAYS, AND HOLIDAYS.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Understand and actively participate in task assignment and sales goal review at beginning/end of shift.
Monitor entrances and exits of guests in the general vicinity of the Science Store and consistently greet and acknowledge them.
Assist guests with a variety of transactions, questions, and concerns through a seamless and friendly experience.
Ensure accuracy during the transaction checkout process while encouraging add on items.
Prioritize multiple tasks in a fast-paced environment, including inventory counts, sorting, and merchandising.
Understand and adhere to department policies and procedures regarding cash handling and information security.
Utilize customer service training to identify guest issues and determine best course of action to provide guest recovery.
Represent the museum with the upmost integrity, exemplifying values of the organization and sharing our mission daily.
Identify and communicate areas of improvement and share with managers to maximize guest satisfaction.
Assist guests with information and direction in the event of an emergency or evacuation.
Assists with enforcing company safety policies
MINIMUM JOB QUALIFICATIONS/EDUCATION:
High School diploma (minimum requirement); higher level of education preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Customer service experience in a high-volume environment
Retail experience a plus
Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests
Must embrace the multicultural differences of our staff and guests
Must be able to multitask and handle stressful situations in a fast-paced environment
Fluency in multiple languages is desirable
Must have strong oral and written communication skills
Must be a team player who can work under minimal supervision
Must show flexibility when asked to perform other tasks as needed
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand for long periods of time, talk and hear. Daily tasks require variety of physical activities, related to walking, standing, stooping, sitting, and reaching. The employee is required to walk around the retail vicinity to ensure proper retail floor visibility, sitting only when the task assignment requires it; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee will often lift and/or move up to 30 pounds on select occasions. Must be able to stand for long periods of time, move quickly from space to space to assist guests. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job. The working environment is both the interior and exterior spaces of the museum. Must be able to work for extended periods of time in elements such as sun, rain, heat, wind, etc. Exposure to outdoor activities is often requested.
CLEARANCE REQUIREMENTS
Level 2 background clearance as defined by Miami-Dade County Public Schools.
Drug screening as part of the Drug Free Workplace Program
To apply for this job please visit www.frostscience.org.
