Job Description Summary
Join the newly rebranded Sonesta Miami Airport Team! Our 308 room, full-service hotel is centrally located minutes from Miami International Airport and close to major city attractions. We offer a 24-hour fitness center, business center, Marketplace, Roof Top Pool, 2 dining outlet options, and free shuttle service to and from the airport.
Job Description
Make Reservations
The main responsibility of a hotel reservation agent is to help customers with planning and booking reservations for a hotel. Agents work with customers to plan out the duration of their stay and then send booking confirmation to guests after processing payments. They are often the first person a customer will contact to sort out any issues with a reservation.
Provide Customer Service
Another important responsibility for a hotel reservation agent is providing customer service support if there is a problem with payment confirmation or issues navigating a hotel website to book a stay. Hotel reservation agents must hold themselves to the highest standards of professionalism as they work through customer issues.
Sell Additional Services and Upgrades
There are a variety of package deal options that combine a room with additional tickets, amenities, etc. at a reduced cost. Reservation agents are usually encouraged (or required) to upsell and promote relevant travel packages and touring opportunities to customers.
Give Directions and Advice
Customers often turn to the hotel reservation agent who confirmed their booking if they have any questions about parking, directions to the hotel, or restaurants and attractions in the surrounding area. Reservation agents are expected to have knowledge about the area a hotel is located in and be prepared to offer advice when necessary.
Maintain Records
Hotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
To apply for this job please visit www.sonesta.com.
