We are looking for a Restaurant Manager to lead all aspects of our business. You will support and oversee our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s sales, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. Back of the house management experience is essential. You will recruit qualified Cooks and Cashiers, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant experiences.
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Praise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s Excellent image and suggest ways to improve
- Control operational costs and identify measures to cut waste
- Communicate detailed reports on weekly, monthly and annual goals
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Skills
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Strong leadership, motivational and people skills
- Acute financial management skills
Job Type: Full-time
Work Location:
- Multiple locations
Work Remotely:
- No
Work Location: Multiple Locations
