Head Server Full Time

Overview:

Chayote Barrio Kitchen is seeking experienced and customer-focused Servers to join our team. As a Server, you are responsible for providing exceptional service to our guests, guiding them through the dining experience, and ensuring their overall satisfaction. Your attention to detail, professionalism, and ability to create a personalized dining experience will contribute to the overall success of the restaurant.

The ideal start date for this position will be Mid-August of 2023 and will be in Winter Park, Florida.

Why Chayote?

Chayote Barrio Kitchen, the first establishment under the ownership of the Mario Pagan Restaurant Group, led by Chef Mario Pagán. The goal is to redefine the perception of Latin cuisine.

Nueva Mesa Latina celebrates the traditions and culinary footprint of all cultures with Hispanic heritage while also looking forward to where Latinx cuisine go into the future.

The Chayote team is dedicated to providing exceptional guest experiences, with a focus on unparalleled service, exceptional food in a welcoming atmosphere. The team is highly motivated to achieve business success by prioritizing their commitment to both employees and guests. Through meticulous attention to detail, a hospitality-oriented approach, and a principle-driven work ethic, Chayote creates exceptional value for all stakeholders.

If you are seeking a role where you can make a significant impact on a growing organization that prioritizes personal growth and professional development, this position is the right fit for you.

Essential duties:

Guest Service:

· Welcome guests with a warm and friendly demeanor, providing an exceptional first impression.

· Guide guests through the menu, offering suggestions and answering questions about food and beverage options.

· Take accurate and detailed orders, ensuring special requests, dietary restrictions, and allergies are communicated effectively to the kitchen staff.

· Serve food and beverages promptly and accurately, with attention to presentation and proper tableside etiquette.

· Anticipate guest needs and proactively provide additional service or assistance.

Product Knowledge:

· Develop a deep understanding of the menu, including ingredients, preparation methods, and flavor profiles, to confidently make recommendations and offer insights to guests.

· Stay updated on daily specials, seasonal offerings, and any menu changes to provide accurate information to guests.

· Familiarize yourself with the beverage program, including wines, beers, and specialty cocktails, to make appropriate recommendations and pairings.

Table Management:

· Ensure the cleanliness and proper setup of assigned tables, including linens, glassware, flatware, and other tableware.

· Monitor table turnover and manage guest reservations to maximize seating capacity and provide efficient service.

· Coordinate with other team members, such as food runners and bussers, to ensure smooth and timely delivery of orders and table clearing.

Upselling and Revenue Generation:

· Proactively suggest and promote additional items, such as bites, appetizers, desserts, and specialty beverages, to enhance the guest experience and increase revenue.

· Utilize sales techniques and product knowledge to upsell and recommend premium or high-margin menu items.

· Accurately process guest payments, handle cash transactions, and ensure proper reconciliation of checks.

Service Standards and Compliance:

· Adhere to the restaurant’s service standards, policies, and procedures to deliver consistent and exceptional service to all guests.

· Maintain a professional appearance and conduct, following grooming and uniform guidelines.

· Comply with all safety and sanitation regulations, including proper handling and storage of food, cleanliness of work areas, and safe handling of equipment.

Qualifications:

· Previous experience as a Server in an upscale restaurant or similar high-end dining establishment.

· Strong knowledge of food and beverage, including menu items, ingredients, and proper service techniques.

· Excellent interpersonal and communication skills, with the ability to engage with guests and provide personalized service.

· Outstanding customer service skills, with a friendly and approachable demeanor.

· Ability to work well in a fast-paced environment, multitask, and prioritize responsibilities.

· Attention to detail and the ability to maintain composure under pressure.

· Knowledge of TOAST / POS systems and cash handling procedures.

· Understanding of safety and sanitation regulations in a restaurant setting.

$10 per hour + Tips

Tip distribution: 70% individual /25% Pool / 5% Tip Out

Job Type: Full-time

Pay: From $10.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Paid time off
• Paid training

Restaurant type:

• Upscale casual restaurant

Shift:

• 10 hour shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to commute/relocate:

• Orlando, FL 32801: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant experience: 5 years (Required)

Work Location: In person

480 N Orange Avenue, Orlando, FL 32801