General Manager (GM) Full Time

Join our exciting Team!

We are looking for a dynamic General Manager with Hilton experience. The is a great opportunity for an AGM that’s ready for the next step in proving their ability.

Job Duties –

To lead the hotel and its team members in the efforts to increase the value, performance and profitability by providing industry expertise, resources, and tools to maximize operating performance. To provide total direction and consultation to all team associates to ensure team member and guest loyalty alike. Responsible for the overall daily operations of the hotel to include Revenue Management, Sales/Marketing, Food and Beverage, Housekeeping, Employee training, Accounting and Budgeting, cost control and Superior Guest Service.

Essential Functions:

• Administer Human Resource functions to include: Recruiting, Interviewing, Hiring, Supervision, training and development of department managers and team members in the respective areas of operation. Conduct annual reviews of performance and identify annual performance goals and objectives.
• Conduct physical property tours daily. Responsible for property condition/cleanliness and quality of product/service throughout the hotel.
• Actively participate, train and display hands-on approach in leadership in the areas of Front Desk, Housekeeping and Maintenance.
• Administer, create and implement Sales and Marketing programs to address customer needs, increase market share and generate group and leisure revenues. Provide support and direction to the Director of Sales in the tracking and management of leads, revenue management and pricing strategies and account management. Maintain relationships with key accounts.
• Manage food and beverage/banquet operations to ensure food quality, customer service and cost controls.
• Financial administration to include but not be limited to management of accounts receivable, analyzing profit and loss statements, hotel payroll, and daily reporting,
• Participate in community affairs and maintain positive public image with potential and current clients, vendors, staff and any additional parties directly or indirectly associated with the promotion and impact to the hotel

Job Description:

Manage hotel operations to maximize profitability and growth and drive initiatives through the leadership of people delivering exceptional service to guests.

• Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve issues.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
• Meet or exceed Gross Operating Profit (GOP) goals. Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the company. Control labor and expenses in all areas of operations. Generate well written commentary and correct departmental control issues.
• Generate and execute capital expenditure plans for capital improvements to enhance the assets of the company and elevate brand loyalty.
• Oversee the guest service function to ensure guest complaints are resolved appropriately and that service recovery gestures are made in order to ensure complete guest satisfaction. Achieve and maintain overall satisfaction scores as determined by the company.
• Ensure that brand standards are met in all areas of the hotel; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals.
• Ensure the development and implementation of programs and events that foster a positive work environment, e.g., new employee orientation, employee recognition programs, harassment-free workplace training, etc.
• Establish performance goals for employees and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure a safe and secure environment for guests, employees, and hotel assets. Achieve established Workers Compensation and safety compliance goals. Comply with all standards and inspection requirements.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the local community.
• Promote teamwork and quality service through daily communication and coordination with all departments, regional contacts, and corporate office.
• Interact with outside contacts: Guests – to ensure their total satisfaction, Owners and/or Principals – regarding operational updates and current issues, Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc., Regulatory agencies – regarding safety and compliance matters, other contacts as needed (Professional organizations, community groups, local media)
• Perform other duties as assigned.

Accountability

This is a top level position in a mid-scale property that competes with other major hotel chains.

Preferred Qualifications and Job Requirements

Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus two to three years of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

Hilton experience and/ or certification are preferred.

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, conferences, etc.
• May be required to work nights, weekends, and/or holidays.

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Equal Opportunity Employer

Job Type: Full-time

Pay: $50,000.00 – $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

COVID-19 considerations:
According to CDC and Hilton guidelines.

Education:

• High school or equivalent (Preferred)

Experience:

• Hilton Hotel: 2 years (Preferred)
• Hotel Leadership: 3 years (Required)

Work Location: In person

145 Park Avenue, Orange Park, FL 32073