COVID-19 Call Center Representative
Pay rate- $13/hr
Remote – Eastern Time Zone
Our team is hiring Call Center Representatives to work on the general COVID-19 info line for a state’s health department. If you are great on the phones, have patience to deal with tough calls, and a willingness to help during this pandemic then apply below!
Responsibilities:
- Answer inbound calls and answer questions surrounding COVID-19. Their FAQs will be surrounding:
- Where to get tested for COVID-19
- Results for their COVID-19 test
- Questions regarding county guidelines for social distancing
- Resources for getting financial help for COVID-19
- Record accurate data and information from the calls
- Escalate major issues to a tier 2 team
Requirements:
- Ability to take calls for 8 hours a day and maintain a pleasant composure
- Ability to navigate a customer relationship management (CRM) tool
- Own your own computer (Windows 10 OR Mac running Catalina)
- Internet speed of 100 mbps
- Headset for computer to take calls
Eight Eleven Group DBA (Calculated Hire) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Job Type: Contract
Pay: $12.00 – $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer Service: 1 year (Preferred)
