Increases customer loyalty, enhances the in-store experience and creates a positive shopping environment for Kohl’s customers. Uses the latest technology to guide the operations team to be flexible, fast and accurate.
ACCOUNTABILITIES
- Delivers the highest level of customer service supporting Kohl’s “Yes We Can” culture through effective problem solving
- Ensures customers receive excellent service by accurately and efficiently processing both in-store replenishment items and online orders
- Evaluates and assesses workforce needs, able to lead work efforts and direct team members
- Advocates and executes all Kohl’s customer service programs
- Follows Kohl’s best practices and standards
- Effectively uses Kohl’s tools and technology to plan, communicate and share information with team members
QUALIFICATIONS
REQUIRED
- Ability to lift 50 pounds on an occasional to frequent basis
- Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
- Adherence to Kohl’s policy and procedures is required
- Regular attendance
- Self motivated and ability to problem solve
- Effective verbal and written communication skills
- Basic math and reading skills, legible handwriting and attention to detail
- Ability to work as part of a team and interact effectively with others
PREFERRED
- Prior retail experience
- Comfortable with the use of technology consistently while performing the required tasks.
