Overview:
Responsibilities:
Supporting the Customer Care & Hotel Revenue Optimization Leadership team, the incumbent coordinates office activities including scheduling appointments, delegating work, providing information to callers, taking notes, and otherwise relieving the Department leadership team of clerical administrative and business related details.
Essential duties include, but are not limited to:
- Takes notes on computer and/or transcribes from voice recordings involving standard business vocabulary on highly confidential company matters.
- Act as a role model to all team members and always presents oneself as a credit to Seminole Hard Rock properties and encourages others to do the same.
- Composes and types routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed.
- Establishes, maintains and, when necessary, revises department filing system.
- Screens telephone calls and visitors, ascertaining who can be re-directed to subordinate management.
- Provides information to callers, senior management and key external sources which requires a comprehensive knowledge of company policies, practices and operations.
- Performs a broad range of administrative details of a highly confidential nature on a regular basis, requiring initiative and judgment to make independent decisions for which probably errors could result in unnecessary costs.
- Maintains calendar for the Department Head, regularly arranging for meetings, conferences, and appointments.
- Arranges hotel and travel accommodations.
- Opens and reviews all mail directed to the Department Head.
- Composes responses to routine inquiries, delegates’ items to subordinate managers and forwards appropriate items to the Department Head.
- Follows up on all assignments delegated to subordinate managers as to status, expected completion date, etc.
- Records Minutes of staff meetings; distributes to appropriate personnel. Promotes positive public/employee relations at all times.
- Maintains a clean, safe, hazard-free work environment within area of responsibility.
- Performs all other related and compatible duties as assigned.
Additional Duties:
- Weekly payroll
- Reservations for Executives & Team Members
- Travel arrangements for Customer Care
- Purchase requisitions, Purchase orders
- Create Direct bill authorizations for offsite partner hotels
- Offsite billing for all properties
- Offsite reservations for all properties
- Update event calendar
- Enter, submit and follow up on accounts payable
- Departmental supply orders
- Create Capex in MMS
- Expense reports for Customer Care Leadership Team
- Team Leader data and scorecards
- Date entry of team member records. Attendance & Discipline
- Data entry for Knowledge center system (SharePoint or similar)
- Update and maintain Telephone Directory for all properties
- Payroll discrepancies
- Maintain team member files
- End of month Comp Report
- ID badge and ID name compliance
- Support yield team with occasional excel reporting tasks
Systems:
- LMS
- MMS
- HOTSOS
- KRONOS
- GNAV
- ResPak
- Microsoft Office, Word, Publisher, PowerPoint, Outlook and Excel
Qualifications:
High School diploma or GED with two or more years of related experience and/or training or an equivalent combination of education and experience. Prior supervisory experience preferred.
