Position Summary
The cart driver or snack shack attendant is responsible for offering our guest the highest levels of service and product knowledge. The attendant must be enthusiastic about the position and maintain a positive attitude toward both the guest and other staff members of the hotel. The attendant is responsible for an in depth knowledge of all food and beverages offered by the hotel and an adherence to the service sequence as outlined by the Biltmore Standards of Operations (BSOP’s).
Responsibilities
Assist the guests with beverages through the whole game at least every 45minutes.
See guests twice on the front nine and twice on the back nine holes.
Operate the beverage cart.
Maintain and provide accurate par list.
Knowledge of rules of the golf course game.
Maintain cart clean.
Have knowledge of all holes of the Golf Course.
Consistent adherence to policies and procedures of The Biltmore as outlined in the BSOP’s.
Assist co-workers in the performance of their responsibilities when necessary.
Maintenance of the highest levels of sanitation and safety in the workplace.
Knowledge of location and requisitioning of all necessary products and supplies.
Knowledge of bar and dining area seating charts.
Complete familiarity with liquor and wine selection, pricing and preparation.
Complete familiarity with all menu item preparations and presentation.
Knowledge of and adherence to proper I.D procedures.
Adherence to service standards as outlined in BSOP’s.
Immediate notification of a manager in the event of a problem, or the perception of a problem.
Filling out requisition form for next day product delivery
Qualifications
Experience and Education Required
EducationHigh School Diploma is required.
ExperienceMinimum one years’ experience in fast paced guest food service environment.
Skills Required
Must be able to:Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using sound judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Physical Demands
Must be able to:Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
Success Criteria
Team PlayerDemonstrates co-operation within the team and with other departments
Listens carefully and works well with others
Has a positive influence on others in the team and clearly enjoys working with people
Guest FocusedAnticipates guests’ needs and is sensitive to people from all cultures
Has a natural, warm smile and a friendly and passionate approach
Demonstrates confident, helpful and genuine behavior with internal and external guests
Delivers their BestHas energy and sense of urgency for his/her work
Resourceful, makes things happen and looks for ways to work more efficiently
Always looks their best and acts appropriately (e.g. approaching guests, body language)
ComposedAble to stay calm under pressure
Demonstrates maturity and ability to cope with the unexpected
Never lets personal feelings interfere with delivering the highest standards
Trustworthy and responsibleExcellent records of attendance and punctuality
Is reliable and demonstrates the ability to work without supervision
Demonstrates a high level of personal integrity, honesty and trust
Time ManagementUses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
Makes decisions in a timely manner
ListeningPractices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees
Licenses or Certifications
Must have valid US issued driver’s licens
To apply for this job please visit biltmorehotel.com.
