Job Description
Important Note: If you are selected to move forward in the process, next steps for this job may include an on-line assessment and a video screen. Please make sure your profile includes a current email address that you check regularly (including your spam folder) as the invitations for these activities will be emailed to you. For internal candidates, you must apply via the Jobs site on Teamworks or Teamworks at Home and please ensure your profile lists a personal (external) email address as your primary email address so you can receive communications and complete these potential activities. Please refer to the Team Member Handbook for more information on the Internal Job Opportunities Process.
To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as ‘Personal Cell’ or ‘Cellular’ in the contact information of your application.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.
As a teller at Wells Fargo you will spend your time interacting with customers focused on providing exceptional customer service and building relationships. You will engage customers in conversations and share ways Wells Fargo can help to meet their financial needs.
Your responsibilities include:
Engaging customers in conversations, listening to them, and proactively helping to meet their financial needs
Asking questions to get to know the customer to build relationships
Introducing customers to another branch team member or sharing digital options that may make banking easier for them.
Working as a part of a team to help customers succeed financially
Following policies and procedures to minimize risk
Accurately and efficiently processing transactions
Maintaining a cash drawer including taking in and giving out cash and balancing
Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
Required Qualifications
1+ year of experience interacting with people, demonstrated through work, military, or education
Desired Qualifications
Customer service focus with experience handling complex transactions across multiple systems
Ability to influence, educate, and connect customers to technology
Ability to interact with integrity and professionalism with customers and team members
Ability to meet or exceed performance objectives
Experience working with others on a team to meet customer needs
Cash handling experience
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Other Desired Qualifications
Multilingual speakers are encouraged to apply
Job Expectations
Ability to stand for extended periods of time
Ability to work weekends and holidays as needed or scheduled
Street Address
FL-Miami: 1900 SW 8th Street – Miami, FL
To apply for this job please visit www.wellsfargo.com.
