All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.
Posting Notes: Marshalls Store 0320 || 11865 S.W. 26th Street || Miami || FL || 33175
Job Summary:
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
Responsibilities:
- Role models exceptional customer service
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Provides and accepts ongoing recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs during customer interactions
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and supports maintenance of a risk-free environment
- Performs other duties as assigned
Requirements:
- Available to work flexible schedule to support business needs, including nights and weekends.
- Strong understanding of merchandising techniques
- Capable of handling multiple tasks at one time
- Strong organizational skills with attention to detail
- Ability to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors to accomplish tasks
- Strong communication skills
- Ability to train others
- One year retail and 6 months of leadership experience.
We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: Marshalls Store 0320 || 11865 S.W. 26th Street || Miami || FL || 33175
Nearest Major Market: Miami
DISCOVER YOUR NEXT MOVE
At TJX, we strive to give our customers a treasure hunt shopping experience, where every time they shop, they can discover something exciting – big brand names, boutique designer labels, and fantastic gems from around the globe. There’s nothing as exciting as that moment you discover the perfect pair of shoes, a cozy throw for your couch, or a fabulous new dress – at an amazing price.
We strive for new discoveries every day for our Associates as well. Discoveries about our off-price business model, which is different from traditional retailers. Discoveries about our relationship-driven culture. Discoveries about ourselves. After all, we are a Fortune 500 company with offices, stores, and distribution centers around the world. This means there are a breadth of opportunities at TJX – everything from merchandising and finance to technology, marketing, and more.
More than 4,500+
stores in 9 countries and 3 continents
DELIVERING VALUE. RESPONSIBLY.
TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and our core values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. How do we do this?
Inclusion and Diversity
We strive for an inclusive workplace where our Associates feel welcome when they walk in the door; valued for their diversity of thought, background, and experience; and engaged with our mission to provide value to our customers.
Teaching and Development
Teaching, mentoring, and championing our culture are global business priorities year in and year out. We believe this encourages Associates to join us, not just to find a job, but to build a career.
Responsibility and Sustainability
We remain committed to acting as a responsible corporate citizen by investing in our Associates and our communities, being mindful of our impact on the environment, and operating our business ethically.
To apply for this job please visit www.tjx.com.
