Overview:The AACS is the first impression of JAMS and is responsible for providing excellent service to clients, Alternative Dispute Resolution service providers (judges and attorneys), and associates. The AACS enhances the overall client experience by creating a welcoming and inviting office atmosphere and providing concierge services.
Responsibilities:Collaboration
Ability to work with managers, co-workers and panelists, sharing critical information to accomplish objectives; values cooperation within a team and works effectively on projects crossing both regional and functional lines; understands when discussion is necessary before decision making process is complete.
Reliability
Is present and punctual, prepared for work; is committed to fulfilling job responsibilities.
Quality of Work
Regularly produces accurate and timely work product, fulfilling all requirements of the position..
Work Ethic
Dedicated to neutrality, integrity, honesty, accountability, and mutual respect in all interactions; provides a supportive work environment for a diverse workforce.
Sound Judgment
Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutios.
Initiative/Innovation
Must be self-motivated and results oriented; makes constructive suggestions; prepares for problems or opportunities; undertakes additional responsibilities when opportunities arise; responds to situations as they arise with minimal supervision; is solution oriented; open to new ideas.
Qualifications:Education/Experience/Experience
Advanced education, required (e.g. high school diploma or equivalent, or greater)
In addition to education, 2 years work experience in a comparable, professional services environment; legal experience and client service experience, a plus
Work experience not required with a college degree
Essential Job Requirements
Sit at a desk working on the computer and talking with clients, panelists, etc., over the phone and/or face to face for extended periods of time
Effectively and articulately communicate with our clients in regards to our services, policies, procedures, etc.
Handle problems for clients and/or panelists, etc., who are sometimes angry or impatient
Lift and/or push heavy objects such as large case files and exhibits
Be on feet 50% of the workday
Bend to reach down into cabinets and across front desk
To apply for this job please visit www.jamsadr.com.
