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Position Specific Description
FPLES – Support Services Department is seeking an Associate Account Specialist to join their team in Miami, FL.
The Account Specialist position handles Customer Service inquiries from FPL Energy Services’ customers. These inquiries include billing questions, program details, solicitation removal requests, installation status, claim status, and more. Candidates should have detailed knowledge of claims process and requirements. Knowledge of residential programs (SurgeShield, Electronic Surge Protection, Waterline Protection, Electrical Line Protection, Stress Free A/C, and legacy programs) is preferred. Candidates should be familiar with the following systems – Billing Manager, SalesForce, CALLS, Cisco UCCE and CIS.
Job Overview
Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.
Job Duties & Responsibilities
Under direct supervision:
Researches and resolves sensitive customer requests and complaints
Ensures timely report of outages
Performs general account maintenance and billing adjustments
Performs rate analysis
Performs other job-related duties as assigned
Required Qualifications
High School Grad / GED
Experience: 2+ years
Preferred Qualifications
Six Sigma Yellow Belt Certified
Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Customer Service
Organization: Florida Power & Light Company
Location: Miami, Florida
Other Work Locations: Florida
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
To apply for this job please visit www.nexteraenergy.com.
