Company Overview
WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.
Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We’re always on the lookout for energetic, creative people to join our team.
Opportunity Overview
The Job
Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Flagship Wizarding World stores, in key cities globally. These stores will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World.
This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to support the store management team in segments of the business while inspiring and leading a team of brand specialists
The DailyServe as lead point of contact in absence of ASM and SM
Works closely with staff in appointed Area of Responsibility on the steps of service
Trains and Coaches associates on brand and product knowledge
Ensures departmental BOH upholds to all brand standards
Supports the BOH ASM on daily opening and closing procedures
Maintain a safe and clean work environment through coaching and education to ensure safety guidelines are adhered to
Expert and trusted advisor to BOH area
Works closely to all inventory reports which include daily cycle counts, inventory adjustments, inventory placement, Shrink and transfers
Works closely to all on hand inventory and store replenishment strategies
Responsible for achieving & distributing daily goals to departmental associates
Provides hands on assistance to supporting sales
Focuses on UPT and APT through in the moment coaching and assistance
Promotes a positive and seamless guest experience
Partners with ASM to handle and resolve all guest-related issues, ensures service standards, levels, and maximizes the customer experience
Leads and executes strategy plan on customer engagement and strategy
The EssentialsMinimum 3 years’ experience in premium retail (retail management preferred)
Exhibited proficiency for business acumen with exceptional customer service experience
Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
Established time management, prioritization, and organizational skills
Ability to communicate clearly and effectively with a positive attitude
Proficiency with Word, Excel, PowerPoint
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts
Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
To apply for this job please visit www.warnerbros.com.
