Position Overview
The Hospitality Support Associate ensures that exceptional luxury service standards, product/brand expertise, and hospitality are consistently communicated to all customers through all customer contact points, including in-person and over the telephone. The Client Services Associate will also be responsible for hospitality services as it relates to in-store client experience and be responsible for supporting the achievement of minimum monthly sales goals.
Essential Duties & Responsibilities
Greets customers and takes orders; processes cash and credit card transactions.
Prepares and serves hot and cold beverages according to brand specifications and the customers’ requests.
Serving prepared foods & pastries.
Delivers customer service to exceed customers’ expectations by responding to their needs with a sense of urgency.
Ability to multitask and remain calm during periods of high volume to keep store operating to standard and to set a positive example for the team.
Maintains appearance of location ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized
Keeps equipment operating by following operating instructions.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Communicates effectively with store manager regarding store, employee and customer needs.
Communicate customer feedback to managers and recommend new menu items
Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
Maintain regular and consistent attendance and punctuality
Other duties and tasks as assigned by manager.
Experience, Skills & Knowledge
General coffee knowledge and a comprehensive understanding of the entire process from farm to cup.
Experience using a manual espresso machine and ability to calibrate the espresso machine and coffee grinder.
Ability to pour latte art
Demonstrates excellent customer service and interpersonal skills, both written and verbal.
Available to work flexible hours including: Early mornings, evenings, weekends, nights and/ or holidays.
Basic Math skills.
Must be able to stand for long periods of time and requires occasional lifting, carrying, pushing, pulling of up to 25 lbs.
Passionate about Coffee
A passion for hospitality and guest service
An outgoing and energetic disposition
A polished and stylish presence
Strong verbal and written communication skills
Proficiency with various POS’s is Preferred
Barista – Ralph’s Coffee Madison Ave
To apply for this job please visit www.ralphlauren.es.
