Essential Job Duties (Text Only): Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers. Job Description Summary:Bilingual Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
This position may require weekend shifts and schedule flexibility
**Please note this job posting is for upcoming March classes in Riverview, FL; targeted start date is discussed with your recruiter. This is a full time, permanent position.
Pay and Benefits:
Bilingual base rate = $14.17/hr + an additional $4.54/hr for health and wellness benefits
Fun, professional atmosphere
Leadership support to ensure success in a meaningful career
Many opportunities for promotion and career advancement into a global company
Responsibilities:
Responding to numerous phone inquiries
Using standard technology: telephones, e-mail and web browsers
Assisting callers in finishing online applications
Completing daily electronic call logs
Filling out timesheets
Adhering to privacy rules
Connecting callers with leadership as needed
Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
Reporting problems through an easy online system
Responding to telephone inquiries within set time parameters
Completing all assigned training as necessary
Education and Qualifications:
High School diploma or equivalent required
Minimum six (6) months customer service experience required
Must be able to speak and read English and Spanish fluently
Must be able to type a minimum of 20 WPM
Ability to work within established turnaround times
Must have excellent interpersonal skills and the ability to organize simultaneous tasks
Ability to work as a member of a team
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 : Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
To apply for this job please visit www.maximus.com.ar.
