Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagínese poder obtener respuestas a sus preguntas sobre el plan de salud de alguien que hable el mismo idioma que usted. O al contrario, no poder obtener las respuestas. En UnitedHealth Group, queremos que nuestros clientes obtengan esas respuestas hablando con uno de nuestros representantes bilingües. Si domina el inglés y el español, podemos mostrarle cómo poner todas sus habilidades, pasiones y energía a trabajar en un entorno de rápido crecimiento.
Este modelo de servicio simplifica la forma en que los consumidores y sus familias se involucran en la atención médica: despeja la confusión, permite el acceso a la atención adecuada, ayuda a garantizar que se tomen las decisiones correctas y hace que la atención médica sea más asequible.
El Coordinador de atención al cliente bilingüe es responsable de brindar un servicio al cliente compasivo y la resolución de problemas a nuestros miembros. Interacción directa con el cliente por teléfono para responder y resolver una amplia variedad de consultas. Esta función es responsable de la coordinación de los planes de navegación de miembros con el personal clínico y no clínico del plan de salud que brinda apoyo a los miembros inscritos en los beneficios de Medicare.
Este puesto es a tiempo completo (40 horas / semana) de lunes a viernes. Se requiere que los empleados tengan flexibilidad para trabajar en cualquiera de nuestros horarios de turnos de 8 horas durante nuestro horario laboral normal de 8:00 am a 9:00 pm. Puede ser necesario, dada la necesidad empresarial, trabajar horas extraordinarias ocasionalmente. Nuestra oficina está ubicada en 9100 S Dadeland Blvd, Miami, FL 33156.
What we do defines who we are. Take a deeper look at how we’re providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/
Primary Responsibilities:
Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
Serve as a single point of contact for the customer and form a strong relationship to support them
Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
Respond to and own consumer inquiries and issues
Conduct proactive research on assigned member accounts to identify service issues
Identify gaps in processes and work closely with other departments for process improvement
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
*** SPANISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***
This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma, GED, or Equivalent work experience
Minimum of 4+ years of combined education, work and/or volunteer experience
Bilingual fluency in English and Spanish
If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service Experience
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
Some of the steps we’ve taken to ensure employee well-being include:
Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
Fully cover the COVID-19 healthcare costs for our employees
You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html
Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 10 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near – obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work. SM
La diversidad crea una atmósfera más saludable: UnitedHealth Group es un empleador que ofrece igualdad de oportunidades de empleo / acción afirmativa y todos los solicitantes calificados recibirán consideración para el empleo sin importar su raza, color, religión, sexo, edad, nacionalidad, estado de veterano protegido, estado de discapacidad, condición sexual. orientación, identidad o expresión de género, estado civil, información genética o cualquier otra característica protegida por la ley.
UnitedHealth Group es un lugar de trabajo libre de drogas. Los candidatos deben pasar una prueba de drogas antes de comenzar a trabajar.
Palabras clave: atención al cliente, call center, defensor, atención médica, beneficios, UHG, UHC, RSE, atención médica, soporte telefónico, concierge, coaching, bilingüe, español, contratación inmediata
To apply for this job please visit www.unitedhealthgroup.com.
