Birchwood/Teak Properties is looking for a reservationist to join our team! This role processes all reservation requests, changes and cancellations received. The reservationist will provide attentive, courteous and efficient customer service at all times and maintains a thorough knowledge of our properties’ grounds, menus, and accommodations. This position requires a person who has expert communication skills and innate optimism. An ideal candidate should be able to maintain an upbeat attitude and be excellent at multi-tasking.
Responsibilities Include:
Taking phone calls from current and potential customers
Operating various computer applications while on the phone
Creating, changing, and cancelling reservations at guest requests
Assigning guest parties to tables in Open Table floor plans
Resolving customer concerns quickly, efficiently and courteously
Maintaining accurate knowledge of our organization to allow correctly redirect issues that cannot be resolved by the reservationist
Accommodating and documenting special requests
High school graduate
Previous hospitality experience preferred
To apply for this job please visit www.thebirchwood.com.
