Company Overview
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger’s employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine’s Most Admired Companies list.
Position Description
Branch Sales Associates provide solutions and easily connect with branch walk-in customers. The Sales Associate objective is to capitalize on sales opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. Branch Sales Associates provide an exceptional customer experience from beginning to end. Branch Sales Associates will routinely shift focus and multi-task to perform a variety of warehouse tasks. Branch Sales Associates have excellent all-around communication skills as well as the ability to prioritize and manage time effectively.
Principal Duties & Responsibilities:
Ownership of the entire customer experience. This includes appropriate product selection, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
Enthusiasm towards Grainger, the branch, our team members, our customers, and the work we perform each and every day
Understand, agree, and commit to the safety guidelines and behaviors set forth through our organization and comply with all process standards including wearing personal protective equipment when required
Learn and easily navigate through various computer systems and applications for customer facing and warehouse activities
Agility to shift focus seamlessly from assisting customers to various other branch tasks including performing warehouse and showroom related tasks safely
Consistently performs actions consistent with branch sales focus to capitalize on sales opportunities and encourage customer loyalty
Perform work in accordance with appropriate behaviors, established guidelines, work instructions, and contract compliance guidelines (Military on-site locations)
where appropriate
Picking, preparing, and staging will call orders/shipping product
Prepare customer backorders and put away other stock received
Assist with merchandising and perform showroom replenishment
Perform inventory counts
Key Behaviors
We hold each other accountable and celebrate each other’s accomplishments
We challenge ourselves to move quickly and take smart risks
We build authentic, transparent and honest relationships with our customers
We involve the right people at the right time
We build authentic, transparent and honest relationships with our customers
We embrace success and failure with humility
We make the things that matter better
We create a welcoming, inclusive culture that accepts and respects all people
We trust each other and assume positive intent
We put integrity, safety and sustainability at the heart of everything we do
Position Requirements:
Flexibility to work any time within branch hours of operation
Adapt communication and style to differing audiences whether it is different personality types, other team members, in writing/email, over phone, or in person
Own your personal development, accept feedback, and be proactive with your leader to support your growth
Must be able to regularly and safely lift up to 50 pounds unassisted and heavier loads with assistance
Ability to learn and operate powered industrial equipment
Performs housekeeping duties as needed to ensure branch appearance meets Grainger standards.
Successful and timely completion of initial and ongoing training as required
Other duties as assigned according to business needs
To apply for this job please visit www.grainger.com.
