Brand Ambassador
Description
About Mercedes-Benz Manhattan, Inc.
For over 60 years, Mercedes-Benz Manhattan has been the place that people come to when it’s time to fulfill a dream. This is true of our clients, as well as of our 300 associates. As the only retail dealership owned wholly by Mercedes-Benz USA/Daimler AG, Mercedes-Benz Manhattan shares the pride built upon the heritage of the invention of the first automobile and over 125 years of exceptional engineering.
Fulfilling our founders’ promise to deliver ‘the best or nothing’ requires the efforts and talents of many exceptional people. We focus on the principles of Service Excellence, Innovation and Leadership that the world has come to expect from the extraordinary brand we represent. And we strive to make our workplace one in which individuals feel challenged, fulfilled, and able to reach their full potential.
Primary Purpose
The Brand Ambassador promotes Mercedes-Benz Manhattan as a dealership of choice while acting as a highly engaged liaison between client and brand/company offering superior customer service and recognizing the needs and expectations of each individual client. The Brand Ambassador is responsible for creating lasting, positive impressions through authentic meaningful interactions in all aspects of their responsibilities.
Job Deliverables
To provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork
Welcome and acknowledge customers in a genuinely upbeat courteous and professional manner
Capture customer expectation by engaging with visitors in an immediate manner by monitoring activity throughout customer stay
Act as a “mobile” cashier when needed to expedite customer transaction
Answer internal/external phone calls transferred from Operator or BDC
Anticipate needs of client and/or identify any possible situation that will adversely affect the customer experience and act in a manner that will remedy the situation; communicate need or issue with appropriate team members when necessary (manager, support staff, advisor, etc.)
Assist in building on line presence
Assist with on line reputation management
Maintain hospitality refreshment area so that it remains clean, tidy and fully stocked for customer needs and serve customer when required
Report to management any situation or condition that jeopardized the safety, welfare or integrity of the dealership, its employees, or customers
Maintain excellent knowledge of service and vehicle products, dealership promotions and events, and MBM policies and procedures
This is not an exhaustive list of responsibilities.
Traits, Skills and Strengths
Understanding and appreciation of marketing and public relations
Natural leadership skills
Exhibits confidence and constant positivity
Traits that make you want to join in and listen
Ability to gather information and gain innovation insight from customers (internal and external)
Ability to foster strong, loyal relationships between customer and brand
Passionate about and familiar with MB Brand and products of luxury brand or services
Skilled at making deep connections
Sense of creativity and innovation
Understanding of online social and digital space
Engaged in NYC lifestyle and culture
Must be articulate, enthusiastic, and a self-motivated team player and maintain a positive attitude
Must have superior communication skills (both written and verbal)
Solutions- and detail-oriented
Maintain professional appearance at all times
Qualifications
Requirements & Conditions
High School Diploma (GED) or equivalent work experience
Luxury Customer service experience preferred
Must be able to work Saturdays
Work Holidays when required
Must be articulate, enthusiastic, and a self-motivated team player and maintain a positive attitude
Must have superior communication skills (both written and verbal)
Adhere to and utilize company guidelines and policies
Be able to withstand physical demands of the job
Must have valid driver’s license
Must be SOE Certified within 6 months of employment: STAR certified within 1 year of employment and Master certified within 4 years of employment
Must be able to commute to and from the Mercedes-Benz Manhattan dealership in New York City
Organization
Mercedes-Benz Manhattan, Inc.
Primary Location
United States of America-New York-New York
Work Locations
770 11th Avenue 770 11th Avenue New York 10019
To apply for this job please visit www.daimler.com.
