A career in our The Difference practice, within Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You’ll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation. We help our clients manage collaboration with the various teams that work towards bringing a product to market. You’ll help our team with organising work activities to foster concept buy in and managing timeframes and expectations of the product lanch.
Focus on designing and delivering collaborative in-person and virtual client experiences to help our clients explore new ideas, focus on solving the right problem, align on an innovative strategy/approach, and develop an actionable plan to turn ideas into reality.
Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
2 year(s)
Required Knowledge and Skills:
Demonstrates some knowledge and/or responsibilities, including but not limited to:
Invite and give in the moment feedback in a constructive manner;
Share and collaborate effectively with others;
Identify and make suggestions for improvements when problems and/or opportunities arise;
Handle, manipulate and analyse data and information responsibly;
Follow risk management and compliance procedures;
Keep up-to-date with developments in area of specialism;
Communicate in a clear, concise and articulate manner – verbally and in the materials produced;
Build and maintain an internal and external network;
Seek opportunities to learn about how PwC works as a global network of firms; and,
Uphold the firm’s code of ethics and business conduct.
Preferred Qualifications:
Degree Preferred:
Bachelor Degree
Certification(s) Preferred:
Digital acumen badge, Human-centered design badge, Scrum master certification a plus
Preferred Knowledge/Skills:
Demonstrates some knowledge and/or a proven record of success in roles with the following skills:
Understanding of human-centered design and applying user experience and technology trends in the market;
Possessing familiarity and application of the BXT Difference Maker principles and activities;
Designing and undertaking primary and secondary research (both qualitative and quantitative) to understand client context, areas of misalignment, user experiences, needs, and preferences;
Supporting strategy deliverables, including synthesizing observations, insights and ideas into cogent written deliverables (e.g. discovery documents, personas, journey maps, and other relevant documentation);
Building quality, trusted and diverse relationships within the firm and with clients;
Performing project management, leading the work of a team to achieve goals specified in a timely manner, managing financials and logistics to meet identified requirements;
Fostering innovation among other members of the team, as well as recommending team training opportunities and attending educational seminars upon request;
Using innovation, problem-solving, and solution-oriented mind-sets, emphasizing the following: Quantitative and qualitative analytical skills, with an extensive attention to detail and accuracy;
Identifying and addressing client needs by building relationships with clients, developing an awareness of Firm services, approaching clients in an organized and knowledgeable manner, asking probing questions, delivering clear requests for information, and demonstrating flexibility in prioritizing and completing tasks;
Understanding personal and team roles, contributing to a positive working environment by building relationships with team members, proactively seeking guidance, clarification and feedback, prioritizing and managing multiple tasks in a fast pace environment, and completing work in a timely, accurate, efficient manner;
Leveraging virtual collaboration tools such as video conferencing and virtual whiteboards, including ability to troubleshoot virtual technologies, scan the market for new technologies, and test and share findings with members of the team; and,
Understanding of Agile methodology (scrum master certification a plus).
A career in our BXT Team will provide you with a unique opportunity to help our clients solve their most complex problems by combining a human-centered approach, business acumen and technological know-how to lead the conversation. You’ll focus on designing and delivering collaborative in-person and virtual client experiences to help our clients explore new ideas, focus on solving the right problem, align on an innovative strategy/approach, and develop an actionable plan to turn ideas into reality. In this role, you will: reframe problems and potential ideas to find the highest value, use storytelling to ignite curiosity and action through authentic sharing, find deeper meaning through objective curiosity, empathy and mindful listening, have the courage to explore bold ideas, and embody a growth mindset along the way. In joining, you’ll be a part of a unique offering that helps our clients come up with bold solutions to solve their biggest challenges, ultimately shaping company strategy and creating a more positive experience for our clients’ customers.
As an Associate on the BXT Team, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this level include but are not limited to:
Invite and give in the moment feedback in a constructive manner.
Share and collaborate effectively with others.
Identify and make suggestions for improvements when problems and/or opportunities arise.
Handle, manipulate and analyze data and information responsibly.
Follow risk management and compliance procedures.
Keep up-to-date with developments in area of specialism.
Communicate confidently in a clear, concise and articulate manner – verbally and in the materials I produce.
Build and maintain an internal and external network.
Seek opportunities to learn about how PwC works as a global network of firms.
Uphold the firm’s code of ethics and business conduct.
Job Requirements and Preferences:
Basic ualifications:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
1 year(s) of professional experience within an environment that focused on business strategy and human-centered experience
Preferred Qualifications:
Degree Preferred: Bachelor’s Degree
Other Preferred Qualifications:
Digital acumen badge
Human-centered design badge
Scrum master certification a plus
Preferred Knowledge/Skills:
Demonstrates some knowledge and/or a proven record of success in roles with the following skills:
Understanding of human-centered design and applying user experience and technology trends in the market
Familiarity with and application of the BXT Difference Maker principles and activities
Designing and undertaking primary and secondary research (both qualitative and quantitative) to understand client context, areas of misalignment, user experiences, needs, and preferences
Supporting strategy deliverables, including synthesizing observations, insights and ideas into cogent written deliverables (e.g. discovery documents, personas, journey maps, and other relevant documentation)
Building quality, trusted and diverse relationships within the firm and with clients
Project management: leading the work of a team to achieve goals specified in a timely manner, managing financials and logistics to meet identified requirements
Fostering innovation among other members of the team, as well as recommending team training opportunities and attending educational seminars upon request
Presentation of concepts to clients, championing great ideas, soliciting feedback and responding with improvements
Ability to collaborate with a broad team of strategy, technology, creative and production resources, especially coordinating project work with third party partners and vendors and owning various phases of implementation from start-to-finish
Using innovation, problem-solving, and solution-oriented mind-sets, emphasizing the following: Quantitative and qualitative analytical skills, with an extensive attention to detail and accuracy
Identifying and addressing client needs: build solid relationships with clients; develop an awareness of Firm services; approach clients in an organized and knowledgeable manner; ask probing questions, deliver clear requests for information; demonstrate flexibility in prioritizing and completing tasks
Effective written and verbal business communication skills when interacting with clients and firm staff and/or management in a professional services business environment, emphasizing the preparation of clear and concise documentation for clients and communicating with empathy
Understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback; prioritizing and managing multiple tasks in a fast pace environment; and completing work in a timely, accurate, efficient manner
Leveraging virtual collaboration tools such as video conferencing and virtual whiteboards, including ability to troubleshoot virtual technologies, scan the market for new technologies, and test and share findings with members of the team
Understanding of the Firm’s Advisory strategy
Familiarity and application of an Agile methodology (scrum master certification a plus)
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
To apply for this job please visit www.pwc.com.
