This is a temporary, full-time position
Connect passion with purpose. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to the health of the population of Georgia as our work impacts past, present and future generations.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, engaging worksite wellness events, wellness breaks, lactation rooms, employee retirement plan, deferred compensation, 13 paid holidays, vacation and sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities depending on the position.
Make your mark in public service. As an accredited public health department, we’re seeking a highly qualified candidate for the position of Call Center Agent within the Internal Services Operations Section/VITAL RECORDS.
Won’t you join us?
Reporting directly to the Constituent Services Supervisor, this position will provide quality and timely customer service in the Vital Records Constituent Services department responsible for effectively responding to phone inquiries and processing of various requests from constituents including processing mail-in, and on-line requests.
Responsibilities:
- Manage a large volume of inbound calls in a timely manner.
- Review and validate constituents’ identification and documentations to complete vital records request.
- Provide constituents with accurate information in accordance with Georgia Code (31-10) and Georgia Regulations 511-1-3).
- Search for constituents’ information and updates information as needed in the system.
- Keep records of all conversations in our call center database in a comprehensible way.
- Resolve constituents’ questions and complaints regarding Vital Records requests.
- Perform various clerical duties (i.e., photocopying materials, filing, and data entry).
- Send complex search and special services requests (e.g., Adoptions, Parental Acknowledgement Home Births, Delayed Births and Deaths) for processing to Records Management team, inform constituents of the timeframe and options for waiting.
- Meet personal/team qualitative and quantitative service level agreements.
- Perform other assignments as required.
PLEASE DO NOT APPLY ON THIS SITE. YOU MUST APPLY AT https://www.governmentjobs.com/careers/georgiadph
