Baptist Health South Florida is once again one of the 2020 Fortune 100 Best Companies to Work For! This is the 20th time Baptist Health has been recognized on the list. We have also been recognized for being among the best healthcare providers in the nation by U.S. News & World Reports in its 2020-2021 Best Hospitals and have been honored as one of PEOPLE’s 2020 50 Companies that Care by PEOPLE magazine and Great Place to Work.
Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with more than 23,000 employees working across 11 hospital campuses and more than 100 outpatient facilities throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In 2016 we welcomed the newest weapon in the fight against cancer, the world-class Miami Cancer Institute and proton therapy center.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why this is the best place to be your best!
Description:
To support BHSF Service standards and establish goals for the development of Call Center staff as they pertain to call quality and control while maintaining a positive working atmosphere. The Quality Assurance Analyst supports staff through consistent monitoring of calls and one-on-one coaching sessions. Train and orient new staff members with departmental goals and required expectations (departmental scripting and score card). Assist department Team Leads when needed and/or required. Ability to resolve/assist with irate callers and/or departmental concerns that may impact customer service.Qualifications:
Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: Excellent communication and interpersonal skills. MS Office applications knowledge. Bilingual (English and Spanish) required. Knowledge of Health care reimbursement, specifically healthcare insurance structure. Knowledge of Radiology guidelines and protocols for outpatient diagnostic testing. Minimum Required Experience: 5 Years
EOE
6855 S Red Rd Coral Gables, FL 33143-3647Category
Corporate
CorporatePosted Date:
To apply for this job please visit baptisthealth.net.
