JOB DESCRIPTION
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer’s shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
QUALIFICATIONS
High school diploma or GED required
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds
Willing and able to work 25 to 30 hours per week for a 6-day work week
Be available to work 2 Sundays per month
BENEFITS
Excellent Advancement Opportunities
Continuing Education Plan
Business Cards
Flexible Schedule
Flexible Work Hours
Paid Vacation
Formal Ongoing Training Program
Formal On-the-Job Training Program
Paid Training
Posted
March 14, 2021
Employment Type
Hourly
Compensation
$15.00 / Hr + $1-$3/hr in Commissions
Company
The UPS Store
Location
82 Nassau St
New York, NY 10038
US
To apply for this job please visit www.theupsstore.com.
