Business Unit:Xfinity Retail Store Summary:
Our XFINITY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences
Position Summary
Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer.
Product & service offerings include:
XFINITY TV
XFINITY Internet
XFINITY Voice
XFINITY Home
XFINITY Mobile
Core Responsibilities
Provide superior customer service with all customer interactions.
Deep understanding of XFINITY products and services; effectively inform and educate customers.
Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers’ lives.
Understand XFINITY products capabilities and how they outperform the competition.
Evaluate customer’s potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements.
Position devices, mobile devices and 3rd party accessories as part of core product offering.
Set high standard by meeting or exceeding sales & customer satisfaction goals.
Support store operations including inventory, equipment transactions and payment activity.
Thrive in a fast paced, high-energy, rapidly changing environment.
Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.
Complies with all operational policies and procedures and Comcast code of conduct
Completes all courses in the training curriculum.
Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.
Requires travel throughout the store to greet and direct customers, perform product demo at various stations.
Drop-off and pick-up equipment for customers back of house.
Other duties and responsibilities as assigned.
Key Qualifications
High School Degree or Equivalent
Generally requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience
Must enjoy interacting with people
Committed to providing world class customer experience
– Warm & engaging – ability to develop rapport quickly
Positive, “I can help you with that” attitude
Genuinely curious about customer needs
Solution orientated
Strong communication skills
Consultative selling approach
Passion for technology
Desire to learn
Ability to excel in dynamic environment
Comcast is an EOE/Veterans/Disabled/LGBT employer
To apply for this job please visit business.comcast.com.
