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Transforming Lives
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The University of Miami UMHC/SCCC has an exciting opportunity for a Concierge Coordinator.
The Concierge coordinator liaises between referral sources, hospitals and physicians to assist with health care needs patients seeking medical care with University of Miami Health System.
Coordinates the full-cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, payers to ensure all needs of the patient and family are met throughout their visit.
Organizes transportation and lodging for patients transferring to or seeking services at UM facilities including ambulance/air-ambulance services.
Schedules appointments, registers patients, and verifies insurance coverage.
Negotiates discount and bundled package pricing, obtains letter of agreement and payments from self-pay patients and other payers within guidelines.
Follows up with patients and non-contracted payers to collect funds as necessary.
Serves as after-hour contact for one week on a rotating basis to provide patients assistance with the coordination of services outside of regular business hours.
Effectively troubleshoots any problem independently and expeditiously.
Flags patients appropriate for SCCC Friends & Family.
Generates report of flagged patients on a daily basis
Reviews report with APP and disseminates to designated department/cancer center leaders.
Coordinates care for patients flagged as SCCC Friends & Family.
Discusses with APP case for clinical support.
Periodically contact new and established patients for follow-up.
Is a liaison and support between patient, care team, and department leadership.
Refer to financial counselors, social work, or nurse navigation when indicated and to reduce barriers to care.
Refer to local and national resources.
Provide service recovery.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.
Patient safety is a top priority. As a result, during the Influenza (“the flu”) season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
c105
To apply for this job please visit welcome.miami.edu.
