The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The concierge is available to answer any guest inquires regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales Front Office and Bellman/Van as needed.
QUALIFICATIONS:
- Experience Concierge in a luxury hotel environment.
- Must be able to convey information and ideas clearly.
- Must work well in stressful high-pressure situations.
RESPONSIBILITIES:
- Approach all encounters with guests and employees in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
- Coordinate special events or special projects as assigned
- Assists guest with problems with hotel services
- Arrange transportation needs for guests
- Responds to inquiries with accurate information regarding hotel features services and assistance.
- Knowledgeable of daily functions VIP’s and any other special events occurring in or pertaining to the hotel
- Knowledge of the city of Dallas. Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
- Serious interest in the Arts.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Attend meetings as required by management.
- Perform any other duties as requested by management.
Job Type: Full-time
Pay: $16.00 – $18.98 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Weekend availability
Experience:
- Hotel Concierge: 1 year (Required)
Work Location: In person
Dallas, TX 75201
