The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
The Consumer Service Operations Representative 2 may perform installation, implementation, client support, client services, client administration, customer service, eligibility and call center operations.
Review screenings for state and federal assistance, provide feedback to leadership and submit screenings to state/federal government.
Provides assistance to CarePlus Link initiative as it relates logging attendance and transferring calls to presentation queue.
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications
High school diploma or equivalent.
Previous administrative or related experience.
Knowledge of state and federal application processes and requirements as it relates to CarePlus Social Services department.
Data entry skills and an analytical mindset.
Ability to manage multiple competing priorities as well as work independently.
Capacity to maintain confidentiality.
Detail oriented, with strong written & verbal communication.
Intermediate skills in Microsoft Office Word and Excel.
Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.
Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10×1 (10mbs download x 1mbs upload) is required.
Preferred Qualifications
Bilingual or Multilingual – English, Creole, Spanish.
Knowledge and/or experience with State/Federal Assistance Programs.
Additional Information
Travel: Once or twice per year for team engagement in Florida. Note: There will be no travelling at this time due to business travel restrictions.
Work Days & Time: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST). Overtime may be required and possible nights and weekend work based on business needs (i.e. open enrollment – October 15th through December 7th).
Work Location: Office based but temporarily remote.
In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
40
To apply for this job please visit www.humana-spain.org.
