Contour is a long-established aviation services company with diverse capabilities including scheduled airline operations, Part 91/135 aircraft management, on- demand charter, an aircraft sales division, three Fixed-Base Operations, a FAR Part 145/EASA certified aircraft maintenance facility providing airframe maintenance, avionics installations/repairs, and component overhaul services, and a FAR 141 pilot and maintenance training operation. Our fleet of approximately 30 aircraft operate almost 20,000 flight segments annually and the company is now ranked as one of the ten largest Part 135 operators in the country.
At Contour, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.
Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, gender, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, genetics, veteran status, gender identity, or any other protected status and will not be discriminated against on the basis of disability.
Contour’s rapid growth has created exciting employment opportunities. We invite you to become part of the family.
Summary of Essential Duties General
- Perform required work duties in an aircraft environment.
- Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.
- Must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised
- Must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised
- Work both independently and as part of a team to accomplish work tasks
- Actively seek to ensure the safety and comfort of customers
- Provide exemplary customer service to satisfy and exceed customer expectations
- Provide assistance lifting and stowing luggage (including baggage, garments, and other items) into overhead bins or other storage areas and soliciting assistance when needed
- Attend to individuals needing assistance (such as unaccompanied minors, individuals with a disability and the elderly) throughout aircraft operations
- Prepare and serve meals, snacks, and alcoholic and non-alcoholic drinks
- Maintain professional appearance.
- Project and maintain a positive attitude and composure at all times.
- Be dependable and committed to completing work assignments
- Manage time to complete required work assignments and to ensure overall punctuality.
- Perceive, understand, and respond to written and oral communications and warnings
- Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.
- Ability to adjust to a rotating schedule with variable days off, variable hours that could include up to a 16 hour duty day. A duty day could range from two (2) to 14 hours.
- Must be willing to work nights, weekends, and holidays and will be expected to be away from home sometimes for weeks.
- Sit in an assigned jump seat with seatbelt and shoulder harness fastened.
- Retrieve and store items in the overhead bins which can be as high 67″ from the floor.
- Exposure to peanuts, pets, and other allergens
- Perform tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items.
- Maintain the appearance of the aircrafts cabin, galley and lavatory
- Restocking the galley
- Practices safety conscious behaviors in all operational processes and procedures.
- Comply with other tasks as assigned by management or the Pilot-in-Command.
- Other duties as assigned my Inflight Services leadership.
Summary of Essential Duties Flight Attendant Specific
- Respond during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures.
- Guide or direct (verbally or non-verbally) passengers during emergency situations (such as evacuations) to minimize impact of the event and protect passengers and crew members.
- Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.
- Ensure the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures.
- Effectively communicate verbally to make onboard public address announcements, complete safety demonstrations, and provide instruction to others.
- Must be willing to open emergency exits and close aircraft doors weighing up to 60 pounds and push and pull heavy beverage/food carts requiring 32lbs of force when pushing or pulling.
Summary of Essential Duties Cabin Attendant Specific
Restocking the galley, including but not limited to:
- Following established procedures to ensure that the aircraft has been restocked
- Ordering and picking up requested catering items for a passenger
- Checking expiration dates on food items and drinks
- Ensuring that food items are not left on the aircraft once passengers have deplaned
- Notifying Inflight Services Leadership when inventory stock is running low
- Must be at least 23 years of age or older.
- Must be authorized to work in the United States and authorized to travel to and from the United States.
- Either three (3) years of corporate Cabin Attendant experience or prior experience as a Flight Attendant is required.
- Must have valid passport.
- Must pass a DOT required pre-employment drug screen and thereafter submit to DOT mandated random drug and/or alcohol testing.
- Able to pass a required 10-year work history review and submit to criminal history record and fingerprint checks.
- Possess a valid driver license and good driving record
- Must have a high school diploma, GED or equivalent.
- Must be able to successfully complete Contour’s four (4) week Flight Attendant Initial Training Program and Initial Operating Experience.
- Must read, write, speak, and understand English. Bilingual is preferred but not required.
- Must live within two (2) hours of assigned base.
- Able to work nights, weekends, holidays, and varying schedules.
- Ability to work unsupervised.
- Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset
- Possess strong leadership and organizational skills.
- Must have well-developed people skills and ability to work with a variety of personalities.
- Able to coordinate multiple priorities and meet deadlines.
- Able to handle interruptions and a fast-paced environment.
- Maintain strong attention to detail.
- Be self-motivated and able to motivate others.
- Excellent communication skills both written and verbal delivered with tact and professionalism.
- Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations
White Plains, NY 10604
