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Welcome Homes is changing the home building experience and turning home buyers into home builders. As a Customer Experience Associate, you will be responsible for providing our customers with exceptional service and professional expertise from initial contact all the way until after they move into their Welcome Home. This candidate will collaborate cross-functionally with teams to improve the entire customer experience. We’re looking for someone with a growth mindset and pragmatic insight to solve for today while building for the future.
What you’ll be doing:
Building and maintaining strong, long-lasting customer relationships promoting satisfaction, retention and loyalty
Develop new business through qualifying inbound leads and/or identify areas of improvement to meet sales goals
Ability to thrive in a fast-paced startup environment
Overseeing customer account management, including assisting with land search and designing their Welcome Home
Provide customers with professional expertise from initial contact to post move-in, instilling confidence and trust in both you and Welcome Homes
Work closely with our Director of CX to constantly improve our user experience
Follow internal processes and tracking procedures to ensure accurate tracking, as well as identify and communicate improvement opportunities
You’ll need to have the following qualifications:
BA/BS degree in Business Administration or relevant field
Excellent communication skills, both written and verbal, and the ability to easily build rapport and trust
Strong listening and presentation skills
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience with using CRM software – HubSpot is a plus but not required
Every employee receives:
Competitive salary
Stock options
Unlimited vacation policy
Full health benefits
New Macbook laptop and office supplies for a WFH setup*
$50/month towards online fitness apps or gym memberships
$1,000/year towards continuing education
*Optional: We offer every employee to own all equipment purchases through our 50/50 program. The company will contribute 50% towards the laptops total price and the employee will pay for the remaining 50% and will own it.
Job Type: Full-time
Pay: $75,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
On call
Supplemental Pay:
Bonus pay
This Company Describes Its Culture as:
Innovative — innovative and risk-taking
Aggressive — competitive and growth-oriented
People-oriented — supportive and fairness-focused
Company’s website:
https://welcomehomes.com
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
COVID-19 Precaution(s):
Remote interview process
Social distancing guidelines in place
Virtual meetings
To apply for this job please visit welcomehomes.com.
