Mercado Trabajo

Customer Service Center Rep – Call Center – Access Center Full Time

Description:

The Customer Service Center Specialist is responsible for supporting the physician’s office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts. Responsible for quickly determining the needs of the customer. Other marketing and non-marketing related duties as assigned. Required specific skills include: active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM <2 errors. Preferred specific skills include: Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry.

Qualifications:

Certifications and Licensures

None Required

Education
Required
High School or Equivalent

Preferred
Associate’s
Related Field

Experience
Preferred
1 year
Customer Service

Preferred
1 year
Call Center

Preferred
1 year
Healthcare

Specific Skills
Required
Interpersonal skills

Required
Written and verbal communication skills

Required
Critical thinking skills

Required
Medical terminology use and understanding

Required
Work independently

Required
Work with a team

Required
Knowledge of regulatory standards appropriate to position

Required
Administrative and clerical skills

Required
Organizational skills

Required
Computer skills appropriate to position

Required
Problem Solving

Required
Customer service skills

Required
Detail oriented

Required
Multi-tasking skills

Required
Time management skills

Preferred
Utilize CPT and appropriate ICD codes

Preferred
Bilingual

To apply for this job please visit www.baycare.org.

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