Description:
The Customer Service Center Specialist is responsible for supporting the physician’s office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts. Responsible for quickly determining the needs of the customer. Other marketing and non-marketing related duties as assigned. Required specific skills include: active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM <2 errors. Preferred specific skills include: Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry.
Qualifications:
Certifications and Licensures
None Required
Education
Required
High School or Equivalent
Preferred
Associate’s
Related Field
Experience
Preferred
1 year
Customer Service
Preferred
1 year
Call Center
Preferred
1 year
Healthcare
Specific Skills
Required
Interpersonal skills
Required
Written and verbal communication skills
Required
Critical thinking skills
Required
Medical terminology use and understanding
Required
Work independently
Required
Work with a team
Required
Knowledge of regulatory standards appropriate to position
Required
Administrative and clerical skills
Required
Organizational skills
Required
Computer skills appropriate to position
Required
Problem Solving
Required
Customer service skills
Required
Detail oriented
Required
Multi-tasking skills
Required
Time management skills
Preferred
Utilize CPT and appropriate ICD codes
Preferred
Bilingual
To apply for this job please visit www.baycare.org.
