We have a great team, join us! Interior Logic Group Property Services is growing!
Interior Logic Group Property Services, formerly known as Criterion Brock, is a leading supplier of flooring for the Multi-Family, Single Family and Senior Living communities. We are looking to add a talented Customer Service Coordinator to our incredible team. As a leader in our industry, we offer an excellent company culture, outstanding benefits, and incredible opportunities for growth!
Position Summary
This position plays a central role in customer communication and order entry, while supporting other roles by gathering and organizing information to resolve internal and external customer service issues. This position is highly dedicated to customer satisfaction and support.
Duties and Responsibilities
• Order entry accuracy & thoroughness; receiving orders by phone, email, and 3rd party systems, efficiently transferring information to create work orders for warehouse and installation duties.
• Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
• Leads resolution of customer issues; partners with sales team and installation team to promptly identify effective resolution to customer issues and concerns.
• Maintains excellent internal customer service through timely response and effective communication with sales, billing, payroll and other departments beyond the branch office.
• Provides effective communication within the branch office between Branch Manager, warehouse, installation, and sales teams.
• Reconciles completed work orders for billing department in preparation for invoicing.
• Reviews installation payroll for accuracy and completeness and prepare files for Payroll department according to deadlines.
• Performs research to aid sales in resolving questions related to customer or job history, product shortages, and other account related information.
• Supports team with problem resolution by collecting and organizing information, updating records to ensure accuracy, and other special projects or office work as needed.
Required Qualifications
• 2-5 years general office, data entry and customer service or scheduling experience
• Dependable, detail oriented, effective multitasking, positive attitude and professional communication skills
• Experience operating a computer and phones in high-volume environment; proficiency in MS Office & Word
• Demonstrated analytical and problem-solving skills
Preferred Qualifications
• Business or related degree
• Some knowledge of the flooring or multi-family housing industry helpful
APPLY ONLINE:https://criterionbrock.hiringthing.com/job/145939/customer-service-coordinator
Working Conditions
• Ability to work at a computer for long periods of time
• Must have mental processes for reasoning, remembering, mathematics and language ability to perform the duties proficiently
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds
Benefits Offered
• Excellent medical, dental, vision and prescription plans with employer contributions
• Company 401(k) with up to a 6% match
• Generous Vacation and Sick time pay, plus paid holidays.
• Wellness plan, life insurance, disability insurance, and much more!
Job descriptions are not meant to imply that the duties stated are the only ones to be performed by the incumbent. Employees will be required to follow any other job-related instructions and perform any other job related duties requested.
Interior Logic Group strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Interior Logic Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Interior Logic Group complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location.
