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Position Specific Description
*This position is for current college students only*
As an essential part of our company you will be providing customer service through our call center to our more than 4.8 million customers.
About Position
This position offers valuable work experience while completing your degree. Flexible work schedule that accommodates your school schedule. Ongoing professional development, including job shadowing. Fun and supportive environment. All new hires will train at FPL’s Lejeune Flagler Office located at 4200 W Flagler St. Miami, FL 33134. Candidates that are not enrolled at Florida International University (FIU) will remain and work at the Lejeune Flagler Office once training has been completed. Those enrolled in FIU will transition to the MARC building once training is completed. Multilingual is a plus.
NOTE: Must maintain a current GPA of 3.0 or higher. When you apply, simultaneously upload a copy of an unofficial college transcript with the application. This could be a PDF or a screen shot of your unofficial transcript.
Paid Training
The mandatory training is 8 weeks long. This is the PM training class.
Monday through Friday (Must Be Able to Attend for 8 weeks)
Starting pay is $12.00 per hour
Work Schedule
Upon completion of the mandatory training, work schedules changes to 3-8 hours daily, 5 days on and 2 days off; additional hours and overtime available. The work schedule will be flexible to accommodate your school schedule.
Position officially starts March 9th, 2021.
Job Overview
Employees in this role assist with basic customer requests and explain company policies to customers in a pleasant and professional manner. This position emphasizes public relations and effective revenue risk management as well as provides a variety of information regarding the company.
Job Duties & Responsibilities
Under direct supervision:
Responds to customer requests, inquiries or complaints
Assists with agency inquiries and Medical Essential Service Program (MESP)
Identifies who will handle more complex calls
Transfers or refers sales leads accordingly
Uses company’s Predictive Dialer System as needed to contact customers regarding their past due accounts
Performs other job-related duties as assigned
Required Qualifications
High School Grad / GED
Experience: 0+ years
Preferred Qualifications
None
Employee Group: Non Exempt
Employee Type: College Part Time
Job Category: Customer Service
Organization: Florida Power & Light Company
Location: Miami, Florida
Other Work Locations: Florida
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
To apply for this job please visit www.nexteraenergy.com.
