Affinity Management Services is a Condominium Association Management Company proudly serving Miami-Dade and Broward for the last 14 years! We have grown over this time because of our focus on supporting our associations in creating a first class living environment for their residents and for our commitment to providing quality and innovative services in doing so. Demand for our services is ever growing and we are looking for individuals to join us on our quest to empower and transform each community we partner with.
Members of our team enjoy many benefits. In addition to competitive pay and time off, a respectful, caring and positive working environment, team members are also given an opportunity for growth and promotion within the organization. Available resources such as specialized training, membership to industry-related organizations and mentoring support individuals in their career development aspirations.
A client support representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers or vendors might face with accuracy and efficiency.
Brief Summary:
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
JOB DUTIES:
Client Support / Reception CoverUnit Owner’s Inquiries
Purchase/Lease Applications
Vendor Inquiries
Return Mail/Distribute
Return Mail Follow Up
Courier RequestsCourier
UPS
Manage Medium/large amounts of incoming calls
Responsible for maintaining a high level of professionalism with clients and working to establish a positive affinity with every caller
Services to management by collecting customer information and analyzing customer needs
Provide accurate, valid and complete information by using the tools that we work with.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Address Walk-Ins in a professional matter and address all concerns they may have.
Review/Distribute General Box Emails
General Task Assistance/ clerical duties
REQUIREMENTS:
Experience with a Call Center environment
Able to multi-task calls with Job Duties mentioned above
Strong Customer Service Experience2 – 3 years Minimum
Basic use of computers and Microsoft software
Monday – Friday
9:00 am -5:00 pm
Wages: $14 -$15 depending on experience
Ability to remain professional and courteous with customers and co-workers at all times
Excellent verbal and written communication skills
Language: Bilingual Preferably
NOTE FROM AFFINITY MANAGEMENT SERVICES:
Management has the right to change this job description at any time and for any reason to accommodate the needs of the property.
We are a non-smoke and Drug Free Environment
To apply for this job please visit managedbyaffinity.com.
