Job Goals:
Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints. Interact with customers in a positive, friendly manner that ensures high customer retention. Input phone/fax orders and relative data into the computer by performing the following duties:
Essential Responsibilities of the Position (includes the following; other responsibilities may be assigned):
Actively participates in the Quality Improvement Process by processing customer warranties and complaints and helping bring clarity for the issues which need to be addressed by the Quality and Operations Teams.
Acts as customer support for the Latin American market which encompasses Mexico, Central America and South America.
Responsible for ongoing service, support and administration of all Computer Cut related activities (orders, billing, etc.).
Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties.
Receive & input orders and ensure they are filled in an accurate and timely manner.
Call customers when necessary to advise shipment delay and/or information necessary to process orders. Answer product availability questions; suggesting information about other products and services. Follow through on customer requests as needed.
Arrange transfer of inventory from other Service Centers as needed.
Initiate tracers with carriers.
Make changes to or cancel orders/backorders.
Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
Initiate file maintenance for corrections to computer’s customer file. Perform clerical duties such as filing invoices.
Fill out forms, determine changes for service requested.
Provide assistance to other service centers as the need arises. Respond to questions about their orders and shipments.
Handle all customers in a professional manner.
Obtain customer feedback information.
Adhere to all company policies and procedures.
Non-Essential Responsibilities of the Position:
Perform all other duties and special projects as assigned.
Assist the other staff members with tasks that assure the day’s business is completed and done so in a timely and efficient manner.
Required Qualifications
Essential Requirements for the Position:
High School diploma or GED; Associates Degree preferred.
Bilingual (English/Spanish), oral and written.
Excellent customer service skills (friendly, courteous, professional, and helpful).
Proficient with Microsoft Windows 2000/XP Professional.
SAP experience strongly desired.
Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals.
Ability to calculate figures and amounts.
Strong verbal, written and interpersonal skills.
Ability to organize and prioritize work.
Strong work ethic, with focus on attendance and punctuality.
Additional Description
Position is located in Largo, FL.
Company Summary
Saint-Gobain’s innovations touch almost every major industry around the world, Composite Systems is comprised of three business units including Films & Fabrics, Tape Solutions and Thin Films. Our ambition is to provide innovative solutions that combine material science, processing technology and design to save energy, provide protection, improve comfort, and give peace-of-mind to our customers. Our unique performance is delivered by passionate people, empowered to collaborate closely with our customers and solve their toughest challenges.
Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones.
With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.
Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.
Invent yourself at Saint-Gobain Composites, and together, let’s protect what matters most!
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Customer Service Specialist – Largo, FL
Location: Tampa
To apply for this job please visit www.saint-gobain.es.
