Customer Solutions Leadership Trainee
Tampa, FL
Starting Compensation: Up to $21/hour
Who we are:
The WebstaurantStore is the leading ecommerce website that exists to meet the purchasing needs of the food service professional worldwide. We are looking for a motivated and ambitious candidate with leadership potential to join our growing company as Customer Solutions Leadership Trainee. This role focuses on learning the ins-and-outs of the Customer Solutions department, with sights set on advancement within the company.
Through this position, candidates will gain a comprehensive understanding of the various aspects which encompass a successful e-commerce business and utilize their knowledge to come up with creative solutions to a wide range of customer’s problems. After successfully acclimating to the Customer Solutions Specialist role, candidates would have the opportunity to progress within the company in a number of different roles. These include, but are not limited to, Team Leader, Product Specialist and Customer Solutions Consultant.
What we have to offer:
A competitive benefits package including paid time off, medical/dental coverage, and 401k match
Opportunities for growth
Onsite fitness center
Opportunities for community involvement, luncheons, and professional development
Hands on product trainings with leading manufacturers and product specialists
Dog friendly environment
Full time training staff
A steady stream of coffee, snacks, and treats
Work from home opportunities
A focus on work/life balance
What you can expect to learn within the Customer Solutions Specialist role:
All about WebstaurantStore (history, business model, products) and how to efficiently navigate our internal systems
Ways to provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of customer loyalty and increased business sales
Best practices when analyzing customer situations, investigating problems, and providing strategic solutions
Ways you can foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
How to take initiative and use strategic thinking to ensure that WEBstaurantStore.com is the leader in the online foodservice industry
All about the foodservice industry and the products that we sell
Based on the growth path established and worked toward, you would have the opportunity to complete some or all of the below:
Monitor chats and calls to minimize wait times
Help resolve escalated situations
Give feedback and suggestions to improve our responses to customers
Help Team Members problem solve to find creative solutions for customers
Recruit, hire, and train great employees
Encourage and mentor Team Members to reach their career goals
Become an expert within specialized facets of the restaurant supply industry
Conduct trainings on products for fellow Team Members
Take classes to receive certifications relevant to the industry
Continually work to improve and contribute to the advancement of our Customer Solutions team and the future of WEBstaurantStore.com
What we’re looking for from you:
Leadership potential
Passion for helping people sustain and grow their business
The ability to learn and problem solve while handling multiple priorities
The drive to succeed
The ability to work well independently or as part of a cohesive team
Excellent verbal and written communication
A college education (preferred but not required)
The ability to work at a computer for extended periods of time
Proficient typing skills
Willingness to challenge the status quo and bring innovation to the table
If you’re ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Leadership Trainee position with you! Submit your resume and apply online today
To apply for this job please visit www.webstaurantstore.com.
