Job Summary:
The Disney Store retail chain, which debuted in 1987, is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends the Disney brand to merchandise. Disney Store carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters. Disney Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Disney Store locations in North America; more than 40 Disney Store locations in Japan; and more than 100 Disney Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom, plus online stores www.DisneyStore.com, www.disneystore.co.uk, www.disneystore.fr and www.disneystore.de. Each Disney Store location offers a magical shopping experience that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. For more information, please visit www.disneyconsumerproducts.com/press/us/disneystore or follow us at www.facebook.com/DisneyStore and www.twitter.com/DisneyStore.
Responsibilities:
The Cast Member’s primary responsibility is to ensure our Guests have “The Best Retail Experience in the World”. This is done by engaging and providing Guests with an Entertaining and Magical experience. This is a part time, non-exempt role.
Performs scripted and non-scripted events for Guests
Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”
Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions
Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience
Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com
Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment
Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping
Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service
Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business
Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
Promotes and maintains a safe working and shopping environment
Engages children at their level allowing them to become part of the story
Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping
Drives Store results by suggesting additional items to Guests to meet their needs
Ability to demonstrate strong Guest-focused engagement on and off the sales floor
Demonstrated success working as a member of a team
Ability to receive feedback and take action when appropriate
Must maintain a professional appearance and meet Disney Store grooming guidelines
Basic Qualifications:
Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder
Available to work a flexible schedule that meets the needs of the business including overnights, evenings, holidays, weekends and call-in shifts (if permitted). Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the Store’s business
Must be able to submit verification of legal right to work in the United States
Must be at least 18 years of age
Preferred Qualifications:
Previous experience in retail or the service industry
Ability to speak fluently in another language in addition to English
Comfortable storytelling in front of large groups of people
Required Education
High School Diploma or equivalent
Preferred Education
To apply for this job please visit www.shopdisney.com.
