Grow as We Grow and Take Your Career to New Heights!
As a District Manager, you will be responsible for managing the total service delivery for up to 20 or more apartment communities and providing direction and oversight for 15-30+ Service Valets within an assigned district. In this role, you will report to the Regional Director of Operations and work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties.
We offer a competitive starting base salary, quarterly bonus, company provided truck, and outstanding benefits.
This position requires willingness to work a split shift schedule which includes hours in the morning/early afternoon and evening, depending on needs. You will split your time working from home and in the field / community properties, as necessary up to 50% of the time.
Essential duties include:
Daily Operations
Provide on-call support to Service Valets and communities within split shift schedule
Responsible for recruiting, hiring and onboarding Service Valets
Responsible for ensuring daily/nightly completion of resident doorstep trash/recycle pick-up for assigned properties
Inspect properties regularly for resident and Service Valet compliance
Responsible for creating and managing schedule for part-time workforce
Manage a labor budget of up to $150k depending on number of assigned properties
Customer Retention
Makes informed decisions with consideration of customer/associate impact, ensuring maximum quality of service
Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns
Promote and educate property staff on any/all new service offerings from Valet Living
Organizational Activities
Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
Ensure daily delivery of company reports to designated property staff members
Collaborate with internal business partners; finance, human resources, marketing, operations, and IT
Keep timely/accurate customer, associate and operational records
Acts in accordance with organizational and quality standards
Discusses associate’s development needs and subsequently facilitates appropriate support, coaching and/or training opportunities
Service/Support
Facilitate and lead new community launches, including container distributions
Drive to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, etc.)
Drive to properties within assigned district/region up to 50% of the workday
You are a good fit if you have the following experience, education, and skills:
High school diploma or GED equivalent
Multi-location management experience of dispersed workforce
Customer service, and prior people management experience (preferred in a part-time workforce)
Proficiency in MS Word, Outlook, Excel & Power Point
Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
Unwavering work ethic, integrity and sense of accountability
Ability to manage stress and adapt to changing environment; comfortable with complexity
Ability to perform effectively in environments with frequent workload changes and competing demands
Effectively communicate with others both verbally and written
Build effective teams, hold self/others accountable
Special Conditions of Employment
Valid driver license and good driving record
Ability to operate a motor vehicle and drive for periods of time
Ability to work outdoors, and drive in changing weather conditions
Flexibility to work split schedule and/or be on call during irregular hours depending on business needs
Physical Requirements
Ability to lift up to 50 lbs.
Carry filled tote on shoulder(s) up to 50 lbs. up/down stairs
Bend at waist and lift over shoulder
Bend at knees and lift over shoulder
Lift arms shoulder height
Ability to walk distance of property, and be exposed to disagreeable odors
We provide the following comprehensive, flexible benefits to our full-time associates.
Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
Tax advantages through healthcare savings and flexible spending accounts
Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
401k plan with a generous company matching contribution
Generous paid time off program in which benefits increase along with your tenure with the company
Support of continued education through tuition reimbursement
Associate and family assistance program
Associate discount programs
Referral bonus program
Rewards and recognition program
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
To apply for this job please visit www.valetliving.com.
