The role of the Door Screener-COVID19 is to ensure that all patients, visitors and others entering our facility are greeted, appropriately, acknowledged and screened for COVID symptoms based on current screening algorithm, exposure and travel history. If necessary, initiate the Infection Prevention for additional screening for those answering positive to screening questions. Ensure patients are assisted with any observed needs or services requested. This position is expected to anticipate the needs of patients and others visiting the practice site and to take appropriate action to meet those needs.
Position Requirements
Education: High School Diploma or equivalent required.
Experience: Three (3) years of customer relations work required, preferably in a medical center or large group practice.
Skills: Must have excellent customer service skills and be able to anticipate the needs of patients and families being served at the USF Health practice sites. Must have the ability to interact professionally with diverse personalities at all times and act tactfully when dealing with patients and other visitors to the practice site. Excellent verbal communication skills are essential, bi- lingual preferred. PC skills including familiarity with Microsoft Office programs are required. Ability to analyze situations and initiate appropriate action and/or appropriate hand-off to insure all needs are met for all those presenting to the facility. Ability to accommodate and facilitate patients with wheelchairs. Ability to lift 40 lbs.
Requirements reflect the minimum level necessary to be eligible for this position. Equivalent combinations of education and experience may be considered.
Customer Service Performance
CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.
Physical Demands
Special Instructions to Applicants
Location
ALL LOCATIONS
Department Name
USFPG-COVID-19
Work Schedule Summary
Specific Duties and Responsibilities
Percentage
90
Duties
Located at the entry point of the practice site, this position will be responsible for greeting everyone entering the facility (all patients, visitors, vendors, physicians, etc.) and screen entrants for COVID19 symptoms based on current screening algorithm, exposure and travel history. If necessary, initiate the IP screening for those answering positive to screening questions. Relay our USF Health guest restrictions. Anticipate and initiate any action necessary to address and meet the special needs of those entering and leaving the facility.
Percentage
10
Duties
Assist in COVID19 patient check in, traffic flow and patient outtake.
To apply for this job please visit health.usf.edu.
