We are looking for a Regional Merchant Associate to join our Outside Account Management team in Miami!
About the team:
Our Outside Account Management team is responsible for supporting and growing some of the best merchants in each city! This team plays a key part in establishing the merchant strategy and building strategic partnerships with high-profile merchant partners to improve revenue and win at the local level.
About the Role:
As a Regional Merchant Associate you will play a critical role by providing our Strategic Partner Managers with day-to-day assistance and supporting & ensuring overall Merchant success. You wi ll have the opportunity to build long-lasting relationships with our Merchants by providing excellent customer service, relationship management and strategic problem solving as you tackle our merchants’ most challenging problems
What you’ll do…
Assist regional outside account management team by ensuring merchant success in the following ways:
Drive retention and overall merchant success through exceptional service and support
Conduct hands-on trainings, oversee photoshoots and onboard our VIP regional merchant partners
Help identify and troubleshoot merchant issues; track feedback to inform updates to existing tools and resources
Proactive communication to Strategic Partner Managers and regional leadership regarding project progress and results
Build relationships with merchant stakeholder teams and act as merchant subject matter expert
Develop a deep expertise in how DoorDash processes, systems and resources work, and how to use them to promote positive outcomes for our Merchants
Identify gaps in processes and partner with management to streamline for maximum efficiency
Proactive data analysis to help the team more quickly understand regional trends and unlock opportunities (SQL not required but willingness to learn is!)
Support regional revenue growth efforts and initiatives
Alignment with regional goals; assist with tasks and strategic initiatives that pertain to the region
Handle merchant outreach for goal sprints in partnership with Strategic Partner Managers and Strategic Account Development Representatives
Proactive business audits for operational efficiency and drive revenue growth (i.e. photos, hours, tags, etc.). Unlock opportunities to optimize store menu pages (i.e. menu optimization to increase attach rates).
We’re excited about you because you have… internship experience or 6 months + prior relevant working experience; Ability to understand and communicate operations processes Impeccable written and verbal communication skills Ability to analyze data (Excel and SQL knowledge strongly preferred) An ability to learn fast and juggle competing priorities
Approach tasks with the mindset of an owner in whatever you do
You have a growth mindset – striving to be 1% better everyday Startup experience a plus Bilingual experience is a plus
Why You’ll Love Working at DoorDash… We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. We are doers – We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do — on every project, every day. We are learning – We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are customer obsessed – Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. We are all DoorDash – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. About DoorDash
DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com .
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to thrive.
To apply for this job please visit www.doordash.com.
